• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
1

Blank Preflight Window in Adobe Acrobat Pro

Community Beginner ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

Trying to run preflight in Acrobat and the window pops up but is completely blank. No tasks whatsoever, can't click on the analyze buttons, nothing. Everything is grayed out. Have reinstalled, rebooted, repaired, checked for updates and it continues to pull up blank. My counterpart in the office is having the same issue. Both of us have new computers, what are we missing? Running version 2022.003.20282.

 

[a moderator corrected, according to OP's follow-up post]

TOPICS
General troubleshooting , Print and prepress

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

* can't click on the analyze buttons
It autocorrected to indicate that I can click on them but I can NOT.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

have you upgraded to Ventura? If so, i've heard problems with plugins (including adobe's) with that. I would not upgrade at this moment if you don't have to.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

Not on a Mac so that's not the issue. But thanks for that insight as I know someone who is that works on their Mac outside of work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 17, 2022 Nov 17, 2022

Copy link to clipboard

Copied

quote

Not on a Mac so that's not the issue.


By @nataliec68662795

Thanks for giving the exact Acrobat version. It would still be nice to know more on your system and version.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Hi nataliec68662795,

 

Thanks for reporting the issue and apologies for the inconvenience caused. For further investigation of the issue , I would need following information :

1. System OS and its version

2. Acrobat version (64 Bit or 32 Bit)

 

Regards,

Divya Kumar Singh

Acrobat Engineering Team

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

LATEST

Microsoft Windows 11 Pro, 10.0.2262 Build 22621

Adobe Acrobat Pro version 2022.003.20282 64-bit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines