I download a new book each month from the University of Chicago Press. They keep disappearing. If this is a result of restarting my computer (MAC), how do I recover them? Or in general, where have they gone and how do I recover them?
Hope you are doing well and sorry to hear that.
Would you mind sharing the workflow/steps you are doing to download the document? Are you saving it locally to your computer or on a shared network/drive?
Also, is it a work/IT-managed device? If yes, please contact the IT admin at your end.
We are sorry to hear that. Would you mind sharing a small video recording of the steps you are doing to download the books and saving to Adobe Library? Please upload the video to any cloud storage , create the link and share that link with us, for better understanding.
That would be a lot of trouble for us. Also, it might work perfectly for us. There are a lot of people to help, so please do the video that was asked for. Also, please answer: where do you save the downloaded books, exactly?
Ok, we can still probably help without a video but it will take longer, probably. You can't assume everyone sees the same things, your problem might be unique. And we don't yet really know what Adobe app you are running; Adobe have hundreds of apps and we often have to send people somewhere else for help.
Please answer each of our questions carefully, or if you don't know how, please say so. Please never ignore a question.
1. This "Adobe" you are running. What app is it exactly? What you can do, when it's running, is look at the menu bar at the top of the screen. Just after the apple logo is the name of the app. What does it say there? For example it might say "Acrobat Reader" or "Safari" or something else.
2. Where in the app do you look, exactly, for the previous months' files? Please tell us what you click, where you look, what you see.
After the download where have you saved the book?