Bought Acrobat Pro Plan but Adobe Acrobat installed and not Acrobat Pro.

[Mario_Lobo3170]

Hi,

I purchased two plans from Adobe,  Photography (the first plan) and then Adobe Acrobat Pro.

I am using Windows 10x64 which I have just reinstalled.

When I open https://account.adobe.com/plans?cfredirect&lang=en - My plans are listed and Adobe Acrobat Pro is visible. 

However, after signing into Creative Cloud Desktop, only Acrobat shows for installation, not Adobe Acrobat Pro.

Screenshots attached.

Please help.

[AnandSri · Accepted solution]

Hello @Mario_Lobo3170!

I hope you are doing well, and thanks for reaching out.

We verified your Adobe ID (email) and see that you have an active subscription to Adobe Acrobat Pro. Even if it just says “Acrobat” in the Creative Cloud app, if your plan is for Acrobat Pro (as listed on https://account.adobe.com/plans), it will install the Pro version. You can download the latest version of Adobe Acrobat Pro from the direct link: https://helpx.adobe.com/in/download-install/kb/download-install-acrobat-subscription.html

Sign in with your Adobe ID (email) to activate the product.

Let us know if you experience any issues.

Thanks,

Anand Sri.

[AnandSri · Accepted solution]

Hello @Mario_Lobo3170!

I hope you are doing well, and thanks for reaching out.

We verified your Adobe ID (email) and see that you have an active subscription to Adobe Acrobat Pro. Even if it just says “Acrobat” in the Creative Cloud app, if your plan is for Acrobat Pro (as listed on https://account.adobe.com/plans), it will install the Pro version. You can download the latest version of Adobe Acrobat Pro from the direct link: https://helpx.adobe.com/in/download-install/kb/download-install-acrobat-subscription.html

Sign in with your Adobe ID (email) to activate the product.

Let us know if you experience any issues.

Thanks,

Anand Sri.

[Mario_Lobo3170]

Hi Anand,

Thanks for your prompt reply. I am fine thanks for asking and hope you are too.

I did exacty as you advised (downloaded the latest version) and the app "Acrobat" has been installed again.

I remember from previous installations that the app heading used to say Acrobat Pro or at least in the "about" section.

How do I confirm that this is indeed the PRO version and not standard.

Thanks and Regards,

Mario

[try67 · Accepted solution]

Adobe keeps changing the names of their application's versions, especially with Acrobat, unfortunately.

Acrobat Pro is now just plain Acrobat. If it were Standard or Reader it would have said that.

[Mario_Lobo3170]

Thanks for getting back to me so quickly, noted. Cheers