Bought subscription for Acrobat Pro, can not perform even basic functions

New Here ,
Jun 03, 2022 Jun 03, 2022

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I recently bought the Acrobat Pro subscrition with an intent to get more done but since then I can not print to PDF, can not print the current view. 90% of the times, Acrobat shows and error that will not go away and I have to force close by using task manager.

I am currently paying for the subscrition but forced to use Microsoft edge to open and print PDF files.

This is frustrating and no helpine is available to talk to.

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Adobe Community Professional ,
Jun 03, 2022 Jun 03, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat forum so that proper help can be offered.

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Adobe Community Professional ,
Jun 03, 2022 Jun 03, 2022

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What is the exact wording of the error message?

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hi Sid

 

++ Adding to the discussion

 

Would you mind sharing the screenshot of the error message that you get when trying to print the PDF file, for  a better understanding?

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and try again.

 

Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.

 

Regards

Amal

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