Browser keeps opening

New Here ,
Aug 02, 2022 Aug 02, 2022

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Hi,

Everytime i'm opening a new odf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

 

Thanks

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi Roee,

 

Thanks for reaching out.

 

Everytime i'm opening a new odf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

 

As mentioned above, every time you open a PDF file on your computer, it keeps opening in web browsers. 

Would you mind confirming what is the default PDF viewer set to open the .pdf file on your computer?

 

Please share the screenshot of the PDF file list saved in your Windows File explorer if possible. This would help us to identify how your .pdf files are set to open. 

For example: If files are showing Chrome/Edge/Explorer (web browser) icon, the file is set to open online. 

 

Thanks,

Akanchha

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New Here ,
Aug 03, 2022 Aug 03, 2022

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Hi, 

Thanks for the answer - but you got me wrong. The file opens on the Adobe reader, as needed. Parallel to that, google chrome opens with this page:

https://acrobat.adobe.com/link/acrobat/organize-pdf/?x_api_client_id=api_reader_desktop_win_22.1.201...

 

All I want is that the pdf file keeps opening on Adobe Reader, like now, but without the broweser opening simultaneously with the target link mentioned above.

 

Thanks.

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Thanks for confirming that.

Is it possible for you to share the screen recording of your entire workflow? Like when you open a file saved on a desktop, it takes you to the DC web.

What we understand now that along with the desktop application Acrobat Reader DC, it also opens the Document Cloud website that's landing on the Organize pages tool.

It shouldn't happen unless there's an inbuilt hyperlink within the PDF file.

 

~Akanchha

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New Here ,
Aug 03, 2022 Aug 03, 2022

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Well it happens with any file tha I open...

I'm attaching a video.

 

Thank you

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New Here ,
Aug 06, 2022 Aug 06, 2022

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Can you help me please?

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Adobe Employee ,
Aug 07, 2022 Aug 07, 2022

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Hi Roee,

 

Thank you so much for sharing the screen recording. Please share the following details to discuss this further with our product team.

1- Exact version of Adobe Acrobat installed. Open Acrobat>help>About Acrobat

2- For testing, you may Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if this makes any difference.

 

Thanks,

Akanchha 

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