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Bug in Adobe support - Can't correct an incorrect charge

New Here ,
Nov 27, 2022 Nov 27, 2022

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Bug in Adobe support - It is impossible to stop an incorrect charge without a paid product.

 

I am being charged by Adobe. I don't have a paid Adobe product. A paid product is required in order to contact Adobe. Thus I can't contact Adobe to have the incorrect charge corrected. I think someone else with an Adobe paid product is using my credit card.

 

Any suggestions?

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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Hi @Tod27323940yddl 

 

We are sorry to hear that.

 

This issue would be better handled by our billing team. I have shared more details in a Private message, please check.

 

Regards

Amal

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