Bug When Closing a Document

[MarcL95030]

I'm runnign across a bug (or configuration issue) with Arcobat and I see there is no way to submit a bug report via the Help menu even though that what Adobe says is possible. Basically in a WIndows based machine if I try to close a document via clicking the "X" in the upper right corner of the icons (not full window) and there are edits the pop-up about "Do you want to save changes" appears but one cannot click on any of the three buttons (yes/no/cancel). Tabbing to the window to make "active" does not worlk nor does anythign else except killing the Acrobat processes. Looks like someone grabbed focus incorrectly in this case and has blocked all events.  Screenshot below.

Anyone come across this and have a solution? Anyone knwo how to subit a bug report or does Adobe not care anymore? Seems liek the quality of Acrobat fully pad versions has gone done a lot - but those sales and new feature popups work great to reduce your productivity.

Thanks in advance

Marc

[Tariq Ahmad]

Hi @MarcL95030,

Thanks for sharing the detailed description of the behavior. From what you describe, it appears that Acrobat’s “Save changes” dialog is losing focus or being blocked by another process/window, preventing interaction. This can happen due to focus-handling issues at the OS level, especially if there are background processes or third-party overlays running.

Here are a few steps you can try:

1. Check for pending updates

   Go to Help > Check for Updates in Acrobat to ensure you’re on the latest release. Updates often patch UI focus-related bugs.

2. Test in a clean environment

   Close all other applications, especially those with UI overlays (e.g., screen capture tools, GPU monitoring software, or custom mouse/keyboard utilities), then test again.

3. Run Acrobat without protected mode temporarily

   In Edit > Preferences > Security (Enhanced), uncheck Enable Protected Mode at startup, restart Acrobat, and test.

   Note: This is just for troubleshooting—re-enable it afterwards for security.

4. Reset Acrobat’s preferences

   Sometimes corrupted preference files can cause UI anomalies.

   • Quit Acrobat.

   • Rename the preference folders at:

     C:\Users\<username(your user profile name)>\AppData\Roaming\Adobe\Acrobat\<version>

     C:\Users\<username(your user profile name)>\AppData\Local\Adobe\Acrobat\<version>

   • Restart Acrobat (it will recreate fresh preferences).

5. Check for display scaling issues

   On Windows, right-click Acrobat > Properties > Compatibility > Change high DPI settings, and experiment with disabling display scaling override.

If the issue persists, please share:

• Exact Acrobat version (Help > About Acrobat)

• Windows version/build

• Whether this happens with all files or only specific PDFs

• Any recent changes before the issue began

With that information, we can try to reproduce the problem and escalate to the engineering team if necessary.

Best regards,
Tariq | Adobe Community Team

[MarcL95030]

Tariq,

Thanks for the reply and please forgive my typos in the original message. So I tried all of these and nopne worked and in general made the problem worse in that with a few of the "fixes" now the window does not even get restored with the dialog box visible - just sits and does nothing until I kill the process. 

Just to be clear this happens when I'm editing (usually highlighting) at PDF. I minimize the window but forget to save right away and then go and try to close the window without first restoring. It use to restore itself and give the pop-up dialog box that appears to have focus but can click or hit enter even though "yes" is highlighted.

This has been going on for months (perhaps since I've owned Acrobat DC) and it does not matter the PDF file used or the source it came from. So there have been updates, Window updates etc.

Acrobat Version: Continuous Release | Version 2025.001.20577 | 64-bit  (wow what an effort to get that number as the window disappears on any click, maybe add a copy button if it is important?)

Edition Windows 11 Pro
Version 24H2
Installed on ‎12/‎22/‎2024
OS build 26100.4652
Experience Windows Feature Experience Pack 1000.26100.128.0

[Tariq Ahmad]

Thanks for the detailed information, @MarcL95030

I am not able to reproduce this issue at my end. I will check internally with the product team and keep you updated if I need more information. 

Also, check the private message in Community, I have sent a registry to try. Let us know how it works.

Thank you for your patience and support.

Best regards,
Tariq | Adobe Community Team

[Tariq Ahmad]

Hi @MarcL95030, 

Could you please let us know if the registry provided helped or not?