Building a pdf document in Profile tax software for e-signature

[Andrea288163662fdb]

I have a Mac PC and therefore need to use parallel windows 11 in order to file income taxes, using Intuit Profile tax software. Last year I was able to build pdf files and save them in Profile and then send them for e-signatures but this year I upgraded my computer to a new model. Since then I'm having a challenge in building and saving the pdf files. I'm able to access the menu and select print/print pdf but the menu option disappears after I select build pdf and nothing shows up on the screen. When I check where the files should be saved or stored, there is no record that the files were saved. Please help! Client are getting impatient. Need to get this matter resolved ASAP.

Thanks in advance,

Andrea S