Button print in grey scale

[Joana320894759aba]

Hi,

When I try to print in the scale of grey(black and white, it doesn't work. It prints in colors, I have to go to advance to change the configuration.

[Abambo]

Can you show the screenshot of the print dialogue?

[Joana320894759aba]

Hello,

As you can see the button is selected but when you print it prints in colors. A month ago I had no issues. 

Thank you

[Abambo]

Try changing the printer for a test. It can be one of the virtual printers. With my system (Windows 10) the preview changes to greyscale when I select the box.

[Joana320894759aba]

No matter the printer, virtual or physical the result is the same, the preview the printed document came in colors

[Luke Jennings3]

Are you trying to use a print button on an interactive pdf to automatically print in black & white? I'm not sure that is possible. One work-around would be to use a two layer pdf that includes a color layer set to view but never print and a black & white layer set to print but never view. This would also require a pdf viewer that respects layer properties, such as Acrobat or Reader.

[Joana320894759aba]

Hello, i'm using Adobe Acrobat Pro. Thanks