Buttons and radio buttons will disappear once document is SAVED AS through Adobe

[El Vir]

Greetings to all.
I have a fillable PDF form created by a third party, once the document is SAVED AS through Adobe DC Standard and PRO the documents will lose its radio buttons, and naturally shrink in size, from 1,5 MB to 750KB.

If PDF is opened, updated and saved/downloaded through ANY browser - radio buttons will stay and the document is OK.

There are no security restrains within document properties or anything else to indicate this action is expected.

At least, I can't find any.

Does anyone have any idea why would Adobe do this during SAVE AS course of action?

If document is downloaded, filled and just SAVED everything is normal.

Thanks

[kglad]

<moved from enterprise&teams>

[Bernd Alheit]

Can you share the document?

[El Vir]

Sorry, I can't.

[try67]

The most likely issue is that the form fields were not added correctly by the "third-party" that created the file, but it's impossible to be more specific without seeing the actual file.

[El Vir]

Whatever the cause we decided to download the file in any instance, make changes and just SAVE. In this way we don't loose anything and the document is editable in any further request. Thanks to all for replies.

[kglad]

@El Vir 

thanks for the update.