C'est bloqué, je ne m'en sors pas

[christine25337327o8w6]

Bonjour,

je n'arrive pas à imprimer un fichier pdf tout bête, 1 seule page, une ordonnance de médicaments!!

il y a un bug dans le système

dès que j'essaie d'imprimer ma page, j'ai un pop up qui me dit "tentative d'impression en cours", autoriser ou non

quoi que je fasse, cela ne résoud rien

j'ai essayé tous les chemins pour enfin imprimer mon fichier depuis mon PC, sur une imprimante HP

relancer l'ordi, l'imprimante etc....

où est le problème??

[Amal.]

Hi Christine

Hope you are doing well and sorry to hear that.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC and the make and model of the printer? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

Please check for any missing/pending updates for the printer driver and firmware and try updating it. You may also try to remove the printer driver and firmware and reboot the computer and reinstall them from the manufacturer's website and check.

For testing, please try to open the PDF with Google Chrome (Web browser) and then try to print the file from there and check.

You may also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

Regards

Amal

[christine25337327o8w6]

I found the solution to my problem

Thanks for your help