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Can no longer extract pages by drag and drop

Explorer ,
May 18, 2020 May 18, 2020

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I can no longer drag pages from the Pages Thumbnail sidebar onto my desktop to make a new PDF of those pages. I haven't tried to do this since the last update came through... Is anybody else experiencing this?

 

It's extremely slow and frustrating having to manually right click extract, select the pages, open it in a new adobe window, then have to save the file through the menu.

 

Posted bug report here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/40454974-drag-an...

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Create PDFs , Edit and convert PDFs , General troubleshooting

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New Here ,
Feb 18, 2021 Feb 18, 2021

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This solution worked for me for Adobe Acrobat Pro DC version 21.001.20138 on Windows. Thank you!

 

I had the same problem where I could no longer drag thumbnails to extract pages even though I could still right-click and choose "extract pages." My Protected view was already set to "off," but deselecting "enable protected mode at startup" fixed it for me. 

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Hakeem, can you please clarify your solution?

I had to download Adobe Acrobat Reader DC yesterday and cannot now use the arrow to cut out an image.

The arrow is there, but when I try to drag it, no dashed rectangle appears.

I went to "Edit" in the top horizontal menu, but there was no "Preferences" option.

I would be grateful for anyone's suggestions on how to resolve.

Thank you

 

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Go to Edit, Preferences and select "Security (Enhanced)" on the left.  

UNCHECK the first box "Enable Protected Mode at startup (Preview), then click OK.

Close out of Acrobat and re-open.  You will be able to drag and drop from the Organize Pages mode.

Scandrolico_0-1631220641611.png

 

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Community Expert ,
Sep 09, 2021 Sep 09, 2021

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This is the correct solution as MaxSverdlove mentioned back in May 2020. Keep in mind that protected mode does have an important function. With it off, ones computer could be affected by malicious code in files. It's possible that the option to turn it off could be disabled by IT in the registry.

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/protectedmode.html

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

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I would like to maintain high security and be able to extract pages from a document by dragging them into a folder. I still don't know how to do that. I think the community would benefit from it. 

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New Here ,
Apr 07, 2022 Apr 07, 2022

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This doesnt work for me. I followed the directions above and I still can not drag and drop. I have Adobe Acrobat Reader DC Ver 2022.001.20085 64 Bit

 

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New Here ,
Jun 27, 2022 Jun 27, 2022

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THANK YOU!!  This worked great!!!

 

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Worked for me. Thanks!

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New Here ,
Oct 15, 2021 Oct 15, 2021

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I did have to restart after doing this for it to work. Thanks so much!

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Thank you!  I did just as suggested and it solved the problem for me!  I can now drag and drop thumbnail selections to create a new document.

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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

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Thank You So MUCH!

THIS WORKED!!!!!!

I Wish You a Great Success in whatever you do! 

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New Here ,
Apr 16, 2021 Apr 16, 2021

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This had me incredibly frustrated for hours. I had all of the security settings correct but still could not drag and drop. Then I noticed the hand cursor turned to an arrow as I approached the edge of the page in preview mode. Once the cursor was an arrow I was able to click and drag. Not sure it's the same for everyone but for me, you can only click and drag by clicking on the border of a page on preview mode. Same for actually moving pages within the pdf in preview mode. Hope this helps.

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New Here ,
Apr 26, 2021 Apr 26, 2021

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None of the other solutions helped me but this did. Although it is incredibly anoying to have to do this. Why would they make this change?!! 

But thank you! I suppose it will have to suffice for now!!

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Yep, this worked for a user that I was assisting.  It's ridiculous, but clicking and holding the page number in the thumbnails allows you to move pages over to another document, if it is a hand icon, it can only drag the window preview.

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Community Expert ,
Oct 08, 2021 Oct 08, 2021

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Yeah... precise placement of the pointer, and how it is displayed at that time (arrow vs. hand vs. crosshair, etc.) has always been a very annoying facet of Adobe products for me. It always felt like they were requiring positioning to be too precise for my taste.  But glad you've got it working!

Cheers,

Dave

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Community Beginner ,
Jan 29, 2022 Jan 29, 2022

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defaultgryrwm9c9lxs, THANK YOU for sharing this nuance. All my security settings are already set as the other two posters described, but it still was not working for me - then you posted this, and I was able to pay close attention to when the hand turned to a pointer and rearrange pages, or drag and drop to a new document. What I want to know, is why did it not have this issue and then suddenly it begins behaving like this?

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New Here ,
Nov 02, 2021 Nov 02, 2021

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I managed to fix it by turning off protected mode & making sure it was turned off for startup also.

 

THEN I added my folder, the entire documents folder in my case, to the privledged lications section on the same settings page as above. I then restarted arcobat completely.

 

Not sure which bit fixed the problem but it's back working like it used to for me now.

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New Here ,
Nov 05, 2021 Nov 05, 2021

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You just made my day.  I've been going crazy trying to figure out how to fix this over the last 2 or 3 months.  

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New Here ,
Nov 07, 2021 Nov 07, 2021

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I found a solution. You'll need to disable or turn off the Protected Mode
1. Edit->Preferences->Security (Enhanced)
2. Under Sandbox Protections, disable the Protected Mode
3. Restart the Adobe (close and open the program)
4. You're back in business

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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If you read the thread, you would have seen that this solution was posted over a year ago. 

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Beginner ,
Jan 29, 2022 Jan 29, 2022

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It's fine. People respond well to multiple variations of explanation. 

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New Here ,
Feb 24, 2022 Feb 24, 2022

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I still cant do it so IDK

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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I noticed something that has helped me that nothing in this thread helped. 

 

Open two PDF files and open both in thumbnail view. Select a page in one of the documents. It turns blue. Now notice that your mouse is sometimes a hand and sometimes a pointer depending on where you are hovering on the thumbnail. Move your mouse around (usually down) until the hand becomes a pointer, then click and drag and drop the page. I am not able drag and drop if the mouse is a hand, but if it's a pointer I can.

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New Here ,
Jan 13, 2022 Jan 13, 2022

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I had this same exact thing start happening to me after a got an update to Adobe. Thank goodness I found this article. I was able to go in and turn off protected mode and now I can move files again without being asked to save them. That was annoying. I always worry when patches download that a setting will be changed some place for some unknown reason. Thanks for sharing this fix.

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New Here ,
Jun 03, 2022 Jun 03, 2022

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I've tried to read through this string and can't find an answer that works on my Mac.  I'm using Adobe Pro DC, and my Security (enhanced) screen doesn't look like the ones posted.  The drag and drop worked fine until about a week ago and now it doesn't work at all.

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