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Out of the blue, I can no longer open a pdf when I do command+O. Even if I click on the file once, then click on 'open.' I am on a Macbook Air. But, if I go to 'finder' and click on the document, it will open.
What is going on? Any ideas? This was never a problem before. Thank you.
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Hope you are doing well.
As per the issue description that you are no longer able to open PDFs using the keyboad shortcut. Would you mind sharing a few more details to understand the issue better?
1. Is it happening with all PDFs or a specific one?
2. Mac version?
3. Application version?
Make sure that the app is updated to the latest version.
We are looking forward to hearing back from you.
Thanks,
Harsh
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Hello,
1) all pdfs
2) yes Mac version. All updates have been checked.
3) apparently an update is needed but I cannot get it to update. It tells me I need to quit the application, so I close out Adobe and then nothing happens. It just sits at 'waiting for you to quiet these applications....'
sigh