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Can not access or send out signature requested documents

New Here ,
Oct 21, 2025 Oct 21, 2025

Since yesterday I have not been able to send out any documents with fillable sections and signature requested. In the online page, the template section is gone. I can access it on my desktop, but when I try to then send it, it says there is a connection error. I can then access it in the drafts in the web version, but again, it will not let me send it. It brings up a box telling me to pay for a subscription. When I go to my account, my subscription is paid in advance until next year. I need to send these documents out, can anyone assist?

TOPICS
Create PDFs , Modern Acrobat , PDF , PDF forms , Security digital signatures and esignatures
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Community Expert ,
Oct 21, 2025 Oct 21, 2025

I wonder if this issue is related to the Amazon Web Services outtage yesterday.  

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Oct 21, 2025 Oct 21, 2025

I found where there was an update and did that. Signed out and back in. Again it told me to pay for pro (when I already have it), and then now it pops up this red box stating "E-signing services are temporarily unavailable. Please try again later."  

 

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Community Expert ,
Oct 21, 2025 Oct 21, 2025
LATEST

Sounds very much like a technical issue on the server side.   

Here's the Adobe Sytem status page:

https://status.adobe.com/#/

 

It says there are no problems with the sign service right now.   Must not be up to date. 

 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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