Can't change signs saved in Fill & Sign module

Report · Sep 14, 2023

I can't change or delete the current images of signs saved previously.

Report · Sep 14, 2023

Hi there

Hope you are doing well and thanks for reaching out.

Have you started experiencing this issue recently after the update?

What happens when you try to delete the current images of signs saved previously? Do you get any error messages? If yes, please share the screenshot for a better understanding.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards
Amal