Can't copy/paste text into PDF Form

New Here ,
Sep 20, 2022 Sep 20, 2022

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I am having trouble with a user not being able to paste text into PDF fillable fields.

 

If I open the PDF in Adobe Acrobat DC, I am able to copy text from any source and paste text into the fillable fields.

The EXACT same file, the other user cannot paste any text into these fields.

 

Examples:

 

I can copy text from a field that has been filled out (With either the right-click menu or ctrl+c):

2022-09-20 14_27_04-NVIS Crestline FORD 4886.pdf (SECURED) - Adobe Acrobat Reader DC (64-bit).png

 

I can right-click and paste text into the field (With either the right-click menu or ctrl+v):

2022-09-20 14_26_45-NVIS Crestline FORD 4886.pdf (SECURED) - Adobe Acrobat Reader DC (64-bit).png

 

 

The other user, when they right-click text in the PDF, cannot copy text (With either the right-click menu or ctrl+c) 

The 'copy' function is greyed out:

2022-09-20 14_27_18-c50392 - TightVNC Viewer.png

 

The other user can also not paste text (With either the right-click menu or ctrl+v) 

The 'paste' function is greyed out:

2022-09-20 14_27_31-c50392 - TightVNC Viewer.png

 

Additional info:

- We are both on the same version (Adobe Acrobat DC - 2022.002.20212)

- Text cannot be pasted from any source (txt, docx, Windows Explorer, the same PDF, etc)

- I have tried clearing out their %appdata%

- I have fully re-installed Adobe Acrobat DC.

- This is not limited to a single PDF.

- It is a fillable field in a PDF and not a "flat image" (see above images)

 

Any help would be appreciated.

 

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PDF forms

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Try to play with these settings:

 

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