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Can't create a signature block

New Here ,
Feb 29, 2024 Feb 29, 2024

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When I try to create a signature block for someone else to sign in an adobe acrobat document, the app defaults to the old format, in which you pasted the email address of the signatory, and then added emails for anyone cc'ed on the email, rather than the newer format, in which you paste only the email of the person signing it, then show where to sign, then review the document, at which point you add anyone to be cc'ed. After I paste the email of the signatory, and click on "Specify where to sign", it takes me to the document, but I am unable to create a signature box. I've tried rebooting my laptop, closing and reopening the adobe app, and re-downloading the document in PDF format, but the problem persists. Is this happening to anyone else? Any advice?

TOPICS
Create PDFs , How to , PDF , Security digital signatures and esignatures

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

Is this an issue with a particular PDF file or with all the PDFs, please try with a different PDF file and check.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.
 
Try to repair the installation from the help menu (Win Only) and see if that works.
 
You may also try to reset the Acrobat preferences as described here https://adobe.ly/491dfqC and check if that works.

 

~Amal

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