• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

can't create layers in Visio 2021

New Here ,
Jan 15, 2022 Jan 15, 2022

Copy link to clipboard

Copied

I'm using Acrobat Pro 2017.  I've upgraded Visio from 2010 (32 bit) to 2021 (64 bit).  I am unable to install Acrobat as a COM Add-in with Visio 2021, and therefore cannot create layered PDFs. (I was able to do so with Visio 2010 and Acrobat Pro 2017.)  Any suggested solutions / work-arounds?

TOPICS
Create PDFs

Views

594

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 15, 2022 Jan 15, 2022

Try installing the 32-bit version of Visio. I believe your version of Acrobat is only 32-bit under Windows. For plugins to work, they have to be the same. 

 

Another option is to upgrade to Acrobat Pro DC if it's available in your area:

https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

 

Votes

Translate

Translate
Community Expert ,
Jan 15, 2022 Jan 15, 2022

Copy link to clipboard

Copied

Try installing the 32-bit version of Visio. I believe your version of Acrobat is only 32-bit under Windows. For plugins to work, they have to be the same. 

 

Another option is to upgrade to Acrobat Pro DC if it's available in your area:

https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 16, 2022 Jan 16, 2022

Copy link to clipboard

Copied

Thank you, David.  Through trial and error I learned that I had to first uninstall Office 64-bit then install Office 32-bit, then install Visio 32-bit, and now all Office apps, including Visio 2021, work properly with Acrobat Pro 2017.  My sincere appreciation for your guidance.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

Well, yes...

But you didn't ask about Office 64-bit in your post, or I would have mentioned it for the entire Office suite. 

 

At some point, when you install a newer version of Acrobat Pro that is 64-bit, you should be able to go back to the 64-bit Office.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

I think i didn't word my reply very well.  Your initial post most definitely pointed me in the right direction; I just had to work through the 64/32 process (another learning experience).  It all works great now, and I am extremely grateful to have Acrobat 2017 working with Visio 2021 and able to generate layered pdfs... I would not have figured that out without your initial guideance, so thanks again!  And when I eventually upgrade to Acrobat Pro 64-bit, I will plan to subsequently update my Office apps to 64-bit.  thank you again, David.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 16, 2023 Nov 16, 2023

Copy link to clipboard

Copied

LATEST

Hi @Jim22536725lal2 ,
With our latest release on Sep 2023, we have added the support for PDFMaker add-in with Visio 64-bit. Please refer https://helpx.adobe.com/in/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html for supported versions and configurations.
If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.

 

Thanks & Regards

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines