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Can't delete pdf's shared by me from Acrobat document cloud

Community Beginner ,
Dec 07, 2020 Dec 07, 2020

Sometimes pdf's I share on my Document cloud can't be deleted afterwards. The same message appears when trying to Unshare File or Delete Shared File: "File Not Found. The file you are trying to access could not be found. The file may have been deleted or moved in another session." I have gradually built up a list of files which can't be accessed or deleted. How can I delete them from my Shared list? 

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General troubleshooting
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Community Expert ,
Dec 08, 2020 Dec 08, 2020

What is your OS and version?

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

Windows 10 Pro, Version 2004

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Community Expert ,
Dec 15, 2020 Dec 15, 2020

Do you have admin privileges? I have an Issue with a file that was shared read only, than the share was removed by the source. I can't delete as I do not have the privs. 

ABAMBO | Hard- and Software Engineer | Photographer
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Community Beginner ,
Dec 15, 2020 Dec 15, 2020

Yes, I have Admin privileges. And the pdf's were made and shared by me.

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

In the meantime more pdf files got stuck on document cloud. Is there someone at Adobe who can help me with this problem?

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Explorer ,
Aug 07, 2023 Aug 07, 2023

I am having this same problem lately. Previously I was able to delete if I went to adobe through browser instead of desktop app but that does not work anymore. I'm not sure why the files go bad but it would be nice to delete them from my list of shared files since they are just cluttering up my project list. Can anyone help?

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Community Beginner ,
Aug 09, 2023 Aug 09, 2023
LATEST

Hey, same problem over here. Can't delete old files wich have been shared by me.

Adobe can you help.

 

or is it a way to do delete the files in the cloud online where they are stored.
would be nice to get it cleand up.

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