Can't derigister a copy on a computer that crahed.

Report · Nov 29, 2025

My name is Garry Ford I have purchased outrigh licenses for CS6, Adobe Arcobat 10. pro and Lightroom in 2013 and registered them. For some unknown reason Lightroom 5.7 does not show as being registered now, but CS6 and Adobet Acrobat 10.0 (2nd copy, first in CS6) do. I am fully aware Adobe no longer provides support for CS6.

I had CS6 complete installed on two computers and one copy of Acrobat 10.0 on a third computer.

My older computer completely crashed. Needed new processor And motherboard, but drives okay. I attached the old drives top a new motherboard processor of the same type.

When I went to run a CS6 program (any) told that I need to de-register a computer to register a new one. Understood. Should be quite simple, except it isn't! When I try to do this no option is given to let me de-register a computer - doesn't even list registered computers. This applis to both the stand alone Acrobat 10.0 which had only one of the two licenses used, and the CS6 which had both licenses used. Lightroom 5.71 works okay on the nerw computer.

What I wish to do is de-register a copy of Arcobat 10.0 and CS6 to re-install on the new computer. How do I do thios in light of above comments.

I'm loathe to unistall the existing working copy of CS6 oer remove CS6/Acrobat from my registered programs, hopefully removing all computers, for fear they will not re-install since Adobe no longer supports these programs.

Does anyone have an ideas?

Adobe itself is hopeless and despite my having a perpetual license for those programs refuses to do anything to solve the problem, saying I should buy new copies.

"To help you move forward, we would recommend one of the following options:

Post your query in the Adobe Community Forum for peer guidance and shared experiences
Purchase a one‑time subscription to continue using Acrobat with updated features
Move to a subscription‑based module, where we can assist you with the best discounted price available
Please let us know which option works best for you, and we’ll be happy to guide you through the next steps.
Thanks for working with us,
Adobe Customer Care"

That is an insult and outright rude and unless the matter is rersolved I will be no longer buying/using any adobe products: they don't deserve loyalty if that is now they treat customers. It is most likely also in breach of comsumer law in Australia.

Report · Nov 30, 2025

I hate to tell you this, but you cannot de-register/re-register CS6, Acrobat 10 or your old Lightroom. Those products are no longer supported by Adobe and the activation servers for those products were shut down long ago.

I feel bad crushing your hopes here. But if I gave you any hope of recovering any of that old software, I'd be lying to you. Those licenses are gone.

Wish I had better news for you,

Randy

Report · Nov 30, 2025

Thanks Randy, that's what Adobe said and I think it stinks. At least
Lightroom still functions and the CS6 and Acrobat on one computer.
That really flys against what was said when the perpetual licenses were
sold. Breach of contract I would say.
Cheers
Garry

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Report · Dec 01, 2025

You realize, of course, that your notice has no legal bearing once you post on a public forum, right?

Randy

Report · Nov 30, 2025

Hello Randy,

I'm in France and have exactly the same problem since 30/10/2025 when my motherboard crashed.

I had perpetual licences for Acrobat X, Photoshop CS5 and Lightroom 6.

I'm not a company but an individual and my usage isn't professional. These applications are convenient to me with these old versions and I cannot afford the huge yearly price required by Adobe for functionnalities I don't need in my small usage.

I can even not de-activate my crashed version as no applications appear on the page of activated devices. Although the 3 apps are running on my old laptop as second installation.

This old laptop, I'll also have to replace soon before it also shudown.

When installing, the system is able to see that 2 activations have been made, therefore a new serial number could help ?

I would be very grateful if you can "rescue" from my desesperate situation.
Thank you so much in advance for your support.

[Private info removed]

Report · Nov 30, 2025

It's a very bad idea to post your serial numbers to a public forum! I will remove them for you. Hopefully no one stole them yet... Also, you should not post your contact details.

Report · Dec 01, 2025

I wish I could, but alas I cannot. I'm just an end user, just like you, and have no say or sway with the powers that be with Adobe Systems.

All I can do is share what Adobe Systems has done. I cannot change it for you.

Randy

Report · Dec 01, 2025

Thanks a lot for your answer Randy.
I wish you were an Adobe member.
It's totally ununderstandable Adobe shows no contact, just web pages with
no answers.

Sincerely,

*Philippe JEANNIN*

Report · Dec 01, 2025

Realise that. If you say servers are now off-line I wonder why my Lightroom
on the same drive from failed computer 3as the CS6 and Acrobat and bought
and installed in 2013 doesn't also give the same error message. It appears
that it doesn't report back to Big Brother? So if they can remove that from
the Lightroom Program, Why cannot they do the same for CS6 I wonder.

Cheers
Garry

--

*From the desk of Garry R. Ford*

*NOTICE* (You must not remove this notice from this email)

This email and any attachments are confidential and may contain the
confidential information of Garry Robin Ford and any related corporate
identities. This email may also contain legally privileged information or
confidential information of other parties. Receipt of this email by anyone
other than the intended recipient is not intended to, and does not, waive
legal professional privilege. This email is for authorised recipients only.
You should not transmit or distribute this email unless you are authorised
to do so. If you are not an authorised recipient, you should contact us
immediately by return e-mail. You should not use, send, store or print this
email or any attachments to it. You should immediately delete the email and
any attachments to it from your database and destroy all copies of it. You
should not rely on the contents of this email or any attachments to it. No
warranty is made that this email or any attachment is free from viruses or
other defects or errors.

Report · Dec 01, 2025

I totay agree. I have nearly same remark.

Your servers can check that already 2 activations have been made but cannot remove one... Strange.

Same, how can I de-activate one activation on my second old laptop id servers are own ?

Strange...

Could you please show just a little bit of goodwill ?