Can't download Adobe Pro because system "needs to be updated."

[Katharine38488645ccw0]

I'm trying to download Adobe Pro to my Windows 11 computer, but it will not allow me to download, saying "Update required".

I've checked Windows and Dell updates, and both are completely up to date. I've also restarted a few times. I was able to install Adobe Reader. 

[kglad]

check acrobat specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

[Katharine38488645ccw0]

I checked, I have Intel processor with over 1.5GHz, Windows 11 64bit system, and more than 2GB of free RAM.

[kglad]

that ram is probably too low. you need 2 gb of gpu memory.

[Katharine38488645ccw0]

I have 7.9GB of GPU memory.

[kglad]

why is your ram only showing 2gb free?

how much ram do you have?

what is your cpu?

[Katharine38488645ccw0]

My RAM is showing more than 2GB CPU, which was one of the specifications for Adobe Acrobat. I have 15.7 usable GB of RAM.

[kglad]

are you using the cc desktop app to install acrobat?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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