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I have a paid account and it won't allow me to edit documents even after I log in. I tried chatting with support, he signed in and took over my computer, turned off the malware and now I can't open any of my PDF files. I tried calling the support phone and I couldn't hear the representative and she couldn't get my email correct.
I've wasted almost half a day that I can't spare on this and I'm so frustrated.
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Make sure you have installed Adobe Acrobat not Acrobat reader. You can not edit pdf with Acrobat reader.
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Of course, I know that, and that is not the problem.
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What exactly happen when you tried editing the document? Is there any error message received? Please share the screenshot of the Acrobat Pro screen when using the Edit tool.
Your Adobe account shows an active subscription. So, that should let you edit the file.
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Download the Acrobat installer from here:
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Thanks,
Akanchha
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I have Acrobat Pro, but cannot edit a PDF from my desktop. I keep being asked to subscribe to Acrobat Pro, frustrating as I am going round in circles and have work to do.
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Hi there
Hope you are doing well and thanks for reaching out.
Please try to log out of the application, reboot the computer and re-login with the same Adobe ID and see if that works.
If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/4580w52, reboot the computer and reinstall the application using the direct link https://adobe.ly/3Razy7n; and see if that helps.
~Amal