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Can't edit PDFs with my paid account

New Here ,
Jan 31, 2023 Jan 31, 2023

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I have a paid account and it won't allow me to edit documents even after I log in.  I tried chatting with support, he signed in and took over my computer, turned off the malware and now I can't open any of my PDF files.  I tried calling the support phone and I couldn't hear the representative and she couldn't get my email correct. 

 

I've wasted almost half a day that I can't spare on this and I'm so frustrated. 

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Edit and convert PDFs

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Make sure you have installed Adobe Acrobat not Acrobat reader. You can not edit pdf with Acrobat reader. 

 

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Of course, I know that, and that is not the problem.  

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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@Equity2819421928tg 

What exactly happen when you tried editing the document? Is there any error message received? Please share the screenshot of the Acrobat Pro screen when using the Edit tool. 

Your Adobe account shows an active subscription. So, that should let you edit the file.

  • You may once, Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

  • Once installed, Sign In with your email address and password.
  • For testing, Sign In on the Document cloud web and use the Edit feature. Does it work? https://acrobat.adobe.com/link/home/ 

 

 

Thanks,

Akanchha

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New Here ,
May 15, 2024 May 15, 2024

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I have Acrobat Pro, but cannot edit a PDF from my desktop. I keep being asked to subscribe to Acrobat Pro, frustrating as I am going round in circles and have work to do.

 

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Adobe Employee ,
May 31, 2024 May 31, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please try to log out of the application, reboot the computer and re-login with the same Adobe ID and see if that works.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/4580w52, reboot the computer and reinstall the application using the direct link https://adobe.ly/3Razy7n; and see if that helps.

 

~Amal

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