Can't find fill and sign on Acrobat on PC

[peiyan_3242]

Hi I have Adobe all app, but I could not see fill and sign on the tool bar (Acrobate on PC), tried the customize tool and added it, but it still dosen't appear in the tool bar. How to resolve this issue? Thanks

[sanchij95032186]

Hi @peiyan_3242 ,

Sorry for the inconvenience!

Can you please tell:

1. What is the Acrobat version?

2. Win or Mac OS?

3. What kind of subscription is on your Id? Are you able to see other Tools and only FnS is missing?

4. Can you please share registry hive incase of Win:

Press windows key+R-> Type regedit->press enter-> right click on this path and export it Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC->share the reg file with us.
On Mac:

Open Finder-> type  ~/Library/Preferences/-> Share com.adobe.Acrobat.pro.plist

Can we setup a meeting to look into the issue?

Thanks

Sanchi

[peiyan_3242]

Hi Sanchi,

I have the Adobe Creative Cloud All Apps Edu, so I have the newest version of Acrobat. I am using Window. 

Thanks. 

[sanchij95032186]

Thanks Peiyan for your reply!

Can you please share the below mentioned registry hive:

Press windows key+R-> Type regedit->press enter-> right click on this path and export it Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC->share the reg file with us.

Thanks

Sanchi