Can't find scanner?

[vilmaa58425650]

Hello, I recently got my first scanner (Epson Perfection V370 Photo), and I am trying to scan a document to my computer. Turns out I do not know how to do it. I'm trying my best to use the Adobe Acrobat program, but I don't know how to  find my scanner on it. The only scanner that shows is the "TWAIN" one, where you can scan photos from your own webcam. The scanner is on, and the USB is connected to the computer, what do I do?

[MeenakshiNegi · Accepted solution]

Hi Vilmaa,

Sorry for the delay in response.

As you need help in scanning the document to PDF, please refer to the steps mentioned in this help document Scan documents to PDF, Adobe Acrobat.

If you are referring that the scanner not in the list, please try once to reboot the machine and reconnect the scanner.

Make sure that you are using the updated drivers for your scanner.

Check if scanner works fine with other application.

Also, try the troubleshooting steps mentioned here Troubleshooting tips for scanner issues when using Acrobat.

Let us know how it goes.

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Meenakshi