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Can't get Acrobat DC to install

New Here ,
Aug 11, 2021 Aug 11, 2021

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I have uninstalled and deleted anyting Adobe related.

 

I have tried multiple times, disabled all firewalls and evetying.

 

All it keeps telling me is "The Installer cannot download creative cloud because Adobe Servers aren't reachable" 

 

Really losing my patience over this, because all I need to do is edit pdf files for work.  That's it.  I have now paid money for the program that I CANNOT INSTALL

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

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Adobe Employee ,
Aug 11, 2021 Aug 11, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble.

 

As you receive the error message, please try the troubleshooting steps suggestedin the following help document: https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

Also, try creating a new user profile on your machine and see if you can install the application there.

 

If the issue persists, please let us know the OS version installed on your machine.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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