Can't install acrobat from creative cloud apps

[Junyong5C14]

I purchased acrobat pro plan recently, but acrobat license is still not activated as follow.

    

I have already tried the all solutions in following link but nothing works.  

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

I've tried uninstalling and re-installing a couple of time but still not effective.

[Abambo]

Please post a screen copy of https://account.adobe.com/plans.

[Junyong5C14]

The plan was canceled to prevent additional payments, but it is valid until March 2024.

[Abambo]

You have a prepaid, one-year plan that has been cancelled? To be clear, cancellation should not influence your plan until the plan expires. When did you cancel? During the 14 days into your plan?

[Junyong5C14]

I should have canceled the plan before the new payment was made, but I forgot. So, in March of this year, a new payment was made and after that, I canceled the plan. Anyway, since the payment was made, I thought I would be able to use it until March of next year, but I can't install it. I forgot the exact date I canceled the plan, but I have no way to confirm.

[Abambo]

As it is a prepaid account, you should be able to use the software until the licence expires in 2024. As for the cancellation, you should have got an e-mail from Adobe to confirm that. But it was a renewal, if I read you correctly, and for renewals, there is no 14-days-refund policy. So, the date is not that important for your case.

Try this:

• Check the activated devices and deactivate all: https://account.adobe.com/activated-devices
• Sign out of the Creative Cloud desktop app.
• If you have the possibility, try on a different computer. It may well be, that somewhere in the configuration, there is an issue.
• If a different computer works, I would uninstall all Adobe products, use the cc cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove any remains and install again.
• Contact Adobe support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
  
  
  For support via Twitter:
  https://twitter.com/AdobeCare
  
  (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
  https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
  
  
  
  Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
  
  
  If in doubt, ask the forum.

[Junyong5C14]

there is no way to install adobe acrobat. When I try to install the trial version, the above pop up opens and installation does not proceed. Besides, even after deleting all Adobe-related products with the cleaner tool, the same symptom appears when entering Creative Cloud from the web. I guess this is not related to my computer settings.

[Abambo]

You can't buy Acrobat, as you own it for now. That's correct.