Can't Open Adobe Acrobat

[ChrisBeck1]

Hello All. 

I keep trying to open up Adobe Acrobat Pro and it keeps closing and opens the application "AcroLicApp," which says "Sorry, Something Went Wrong. More Information 

Please try launching Acrobat first or contact your administrator. Learn more."

I have the full Adobe Creative Cloud Suite through an "Adobe for Enterprise" licence.

I have tried installing and deleteing Adobe Acrobat Pro multiple times through the Adobe Creative Cloud launcher, and I have tried logining in and out of it to no avail. 

Hopefully someone can help.

Regards,

Chris

[ColorVoyeur]

I am having a similar problem.  I uninstalled the Adobe Acrobat files and reinstalled, and still got the same problem.

[Amal.]

Hi there

We are sorry to hear that. Please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Dana27636207sh6j]

i have the same problem.  "Something went wrong" please try launching acrobat first or contact your administrator." message. Macbook air

[Amal.]

Hi @Dana27636207sh6j 

We are sorry to hear that

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html and see if that works.

Regards

Amal