Can't open adobe acrobat

New Here ,
Oct 10, 2018 Oct 10, 2018

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Hi there my subscription allows me to use two machines for adobe, but none has Acrobat opened and it's not allowing me to open it saying it's already logged in somewhere, where, I have no idea

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correct answers 1 Correct answer

Adobe Employee , Oct 11, 2018 Oct 11, 2018

Hi DMPBONIE,

As per the description mentioned above, you are getting a message that you are already logged in on another machine when trying to launch Acrobat, is that correct?

Could you check the devices you are logged in by clicking this link: Adobe Account. Log in to your account with your Adobe-ID email and password. Click "Manage plan". There you'll find the section "Activated devices".

Please refer to the steps given in the following link which explains more:  Learn how to activate and deactivate Creative Cloud apps

...

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Adobe Employee ,
Oct 11, 2018 Oct 11, 2018

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Hi DMPBONIE,

As per the description mentioned above, you are getting a message that you are already logged in on another machine when trying to launch Acrobat, is that correct?

Could you check the devices you are logged in by clicking this link: Adobe Account. Log in to your account with your Adobe-ID email and password. Click "Manage plan". There you'll find the section "Activated devices".

Please refer to the steps given in the following link which explains more:  Learn how to activate and deactivate Creative Cloud apps

Try deactivating it one of the devices and logging onto the current machine.

Let us know if you need any help.

Shivam

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New Here ,
Apr 07, 2022 Apr 07, 2022

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no...the msg says that the file is corrupt

 

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LEGEND ,
Apr 07, 2022 Apr 07, 2022

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Show a screen shot of message. 

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