Can't Open Attachments

[benjamin2025]

Good Morning,

In the last two weeks when I receive an email with an attachment, I can't open it.  I can see it on Preview only, and it gives me a half-screen.  Otherwise, when I try to open it in anything, its a gray-covered screen and nothing works.  I have already created an account and it says I have Adobe Pro.  I need to be able to double click attachements and open them like I was doing for the last two years but I have no idea of how to even approach this.  Please help!  Thank you,

Benjamin

[Peru Bob]

This is the Using the Community forum (which is the forum for issues using the forums).

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

Is it Acrobat Pro?

Scroll down here to see a list of the forums:
https://community.adobe.com/

[kglad]

what app?

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Could you please share a few more details about the issue you're encountering? Specifically, it would be helpful to know:

• Which Adobe app you're using

• The workflow or steps you're following

• When and how the issue occurs

If possible, a short video recording demonstrating the steps and the issue would be greatly appreciate, it will help us better understand and assist you more effectively.