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Question

can't open pdf files on galaxy note 10+

Forum|Forum|5 years ago
May 2, 2020
2 replies
12573 views

I am unable to open pdf files on my Samsung galaxy note 10+ I have tried uninstalling it reinstalling it clearing the cache and data nothing fixes it i can opem the same files just fine on my Samsung galaxy note 8 and on my laptop I desperately need help to resolve this

PDF forms

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ls_rbls

Community Expert

With the same settings that I suggested I am able to do a long press on a weblink that contains a PDF and select if I want it to open in the web browser or with Acrobat Reader.

See slide below:

Tapping on Always make the Reader Mobile app my default PDF viewer.

But I'm afraid that if this is problem that you're having is happening with Gmail, you may not be able to do this.

Your only option left is to try and Save As PDF which will download directly to your device using this method.

Also check if the link is down. Try with other links. If my suggestion in the slide works with other links you'll have to seek support from Google and see what is the issue there.

I

ice43701Author

Participating Frequently

in my email in firefox i cant long press on the pdf attachment i seriously feel like im doing something wrong

ls_rbls

Community Expert

try with a link outside of gmail.

try this link as an example:

https://www.adobe.com/content/dam/acom/en/devnet/acrobat/pdfs/PDFOpenParameters.pdf&sa=U&ved=2ahUKEwic-JerkZjpAhXXWc0KHcuaAoIQFnoECA4QAg&usg=AOvVaw3Oa79RgkaUfiSGEKehAIir

If it works with this link but not with Gmail the issue is with Google. They block users from having this type of PDF workflow.

If the problem happens with the link above or any link outside Gmail you may need to perform an manual update of Firefox or uninstall it and reinstall again.

try67

Community Expert

What app are you using?

I

ice43701Author

Participating Frequently

i am using adobe acrobat that is in the play store

ls_rbls

Community Expert

++Adding to the discussion,

I am unable to open pdf files on my Samsung galaxy note 10+

I am reading other suport discussions, and I have to ask if you are using the web browser in your phone to access a PDF linked to a website?

Where are you trying to download this PDF from (if that is the case)?

Is your Adobe Reader mobile app configured as the default PDF handler in your mobile device? And have you configured your web browser to download PDFs files instead of opening directly in the browser? Is this happening from a cloud storage service such as Dropbox or GoogleDrive, for example?

Check if in your browser (Chrome based or Mozilla) that you don't have thhe "Automatic Downloads" preference blocked.

Do the same and check in the "Downloads" preference setting and ensure that you have configured a download location folder in your device. Then toggle on "Ask where to save files".

I have tried uninstalling it reinstalling it clearing the cache and data nothing fixes it i can

None of this is probably related just yet to your issue until you confirm if this is related to how you have configured your device with your web browser and your Adobe Readder mobile app first.

i can opem the same files just fine on my Samsung galaxy note 8 and on my laptop

If that is the case, compare the settings of your Galaxy 8 with the current settings of your Galaxy 10.

If for some reason you suspect the problem is on the Playstore side of the Google house, use this link as alternate download : https://get.adobe.com/reader/otherversions/

NOTE: This download is only 21 MB if you're doing it over cellular data (which I don't think is the issue) try also doing the download from the Playstore over a fast Wi-Fi connection instead of using your data plan.

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