Can't open pdf on one site only

New Here ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Using Chrome and Acrobat DC, I can open pdfs for a variety of different journals except one, where a blank Chrome window opens, but nothing else????

Any advice?

 

TOPICS
Create PDFs

Views

300

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Hi Alan

 

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF on web browser as a blank chrome window appears

 

Web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependent, please try to download the PDF file to your computer locally and then try to open it with Acrobat Pro/Reader DC and check

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

Thanks for the reply.  But I can't download the file at all.  Just a blank Chrome screeen appears

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

We are sorry to hear that. Please try using a different web browser to download the file and see if that works for you .

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines