• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't print double sided

New Here ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

I recently bought a Canon TR4720 printer; one of the main reasons I got it is because it has an auto duplex feature. I've printed double sided sheets from Google Docs and it works just fine. However, everytime I try to print something in Acrobat the document only comes out printed on the front page. I'm specifically trying to use the Booklet settings and I can't figure out why it won't print on both sides. The "Booklet Subset" is set to 'both sides' and the "Double-Sided" setting in the printer dialogue box is ON. I even looked at the Advanced settings in "Document Properties" and made sure it was in 'Duplex Mode'.

 

I also tried printing a single two-sided sheet in Acrobat, with the "Print on both sides" box checked and it still didn't work. At first I thought it was a problem with the printer but since it works in Google Docs, it seems like it has to be something with Acrobat.

 

I'm doing this wirelessly from a Mac, if that matters. Please help!

TOPICS
General troubleshooting , How to , Modern Acrobat , PDF , PDF forms , Print and prepress

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.

 

Also go through the help page https://adobe.ly/43TPTCq and see if that works.

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines