• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't print PDF files from Acrobat since update Sonoma

New Here ,
Oct 19, 2023 Oct 19, 2023

Copy link to clipboard

Copied

Ever since I updated to Sonoma I cannot print PDF files in Adobe Acrobat. No connection with the printer can be established. Acrobat Distiller opens and freezes. Need to force quit Acrobat and Distiller. I have the most recent printer driver installed. I encounter no problems printing from InDesign or Illustrator. Anyone else has this problem and/or the solution?

Views

660

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 19, 2023 Oct 19, 2023

Hi jeffreyd93286918,

 

The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

 

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


Let us know how it goes.


Thanks,
Meenakshi

Votes

Translate

Translate
Community Expert ,
Oct 19, 2023 Oct 19, 2023

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

Copy link to clipboard

Copied

Hi jeffreyd93286918,

 

The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

 

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.


Let us know how it goes.


Thanks,
Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

I have a similar problem, and I have updated to the latest version of acrobat 2023.008.20470. It didn't solve my problem. Whenever I try to print from Acrobat (creatve cloud) I get a spinning ball, then an error saying Distiller has shut down unexpectedly. For the past few months, I've had to print from preview. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 14, 2023 Nov 14, 2023

Copy link to clipboard

Copied

I have the same problem, can't print or if it prints, I get only half of the letters. I get the message distiller is crashing, didn't even know I had distiller... Probably integrated in Acrobat Pro.

 I have to print from my Iphone now, then it works. So, its not the printer. I have the latest version of everything, no updates for Acrobat. How do I solve this? It only started since I upgraded to Sonoma, so its got the have something to do with that.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 14, 2023 Nov 14, 2023

Copy link to clipboard

Copied

I cannot get pdf documents to print either since updating to Sonoma 14.  I get an error message that "no pages have been selected".  My software is up to date for Adobe Reader and Adobe Pro.  I can only print pdf files if I open them in Preview.  They do not print when opened with Adobe Reader or Adobe Pro.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 14, 2023 Nov 14, 2023

Copy link to clipboard

Copied

quote

My software is up to date for Adobe Reader and Adobe Pro.


By @Gary2367104802pz

So please tell us the exact version numbers.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Reader = 2023.006.20360; Pro DC = 2022.003.20281

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Copy link to clipboard

Copied

Worked with Adobe this morning.  Now printing Advanced / Image temporarily until bugs are fixed by Adobe.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Dec 20, 2023 Dec 20, 2023

Copy link to clipboard

Copied

Now, in late December 2023, it is still impossible to print a PDF from Acrobat running on Sonoma 14.2.1.

 

Fortunately, these PDFs can be printed with "Preview" but it is totally unacceptable that the Acrobat team has failed to fix this issue although the problem has existed for three months.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jan 07, 2024 Jan 07, 2024

Copy link to clipboard

Copied

The optional January Update (which was posted this weekend) seems to have fixed my inability to print PDFs from Acrobat on Sonoma 14.2.1.

Thank you for that Upgrade.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Feb 10, 2024 Feb 10, 2024

Copy link to clipboard

Copied

LATEST

I find that Build: 23.8.20470.0 is printing with Mac OS Sonoma 14.3.1.

Perhaps trashing all Prefs and then re-installing Acrobat Pro might help?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines