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Can't redact?

Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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I redact a section of my document with Adobe Acrobat Pro but the 'apply redactions' button is opache and doesn't allow me to click on it. What am I doing wrong?

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correct answers 1 Correct answer

LEGEND , Mar 06, 2018 Mar 06, 2018
I would check the security settings for the PDF. It is located under "File => Properties" and then the tab labled "Security".

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LEGEND ,
Mar 06, 2018 Mar 06, 2018

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I would check the security settings for the PDF. It is located under "File => Properties" and then the tab labled "Security".

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Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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Thanks for responding, gkaiseril, but it says that changing document is not allowed

It says that Changing the document is not allowed. It also tells me that Document assembly is not allowed,( though I did that without an issue). It tells me that to remove security restrictions to set the security method to No Security. It is set to no security. . It still doesn't allow me to apply redactions??? Is there something else I can do?

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Adobe Community Professional ,
Mar 07, 2018 Mar 07, 2018

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Did you digitally sign the file, by any chance?

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Adobe Employee ,
Apr 04, 2018 Apr 04, 2018

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Hi Ladyodenacht,

Sorry for the delay in response.

gkaiseril, pointed you in the right direction. Sadly, there isn't much that can be done. You have to check with the file author, to take off the security and then you may redact the file.

Feel free to update the discussion if you have further questions.

-Tariq Dar

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I was struggling with this as well, and found your post. The solution here didn't work for me, but I ended up just printing it to pdf, and that new pdf let me redact and apply. 

 

I needed to redact a document that had been signed via DocuSign so that a new person could review the prior docuement without seeing PII. And this appears to have done the trick.

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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What you did invalidated the signature entirely, you know...

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Explorer ,
Jun 08, 2021 Jun 08, 2021

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Yes.  And the bloody thing sucks.  You redact one page, it redacts all the pages AUTOMATICALLY!! What is the point of having a tool to select what to redact when it replicates it to everything!?

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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That is not normal behavior. It could mean your file is corrupt.

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New Here ,
Jul 30, 2021 Jul 30, 2021

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You are absolutely wrong here. I have seen you write this on several threads now and you have no idea what you are talking about. 

 

If there is a signed contract, then both parties will have the original non-redacted versions in their files. These are the proper and enforceable versions. If one of these parties needs to send portions of this contract to others, but wishes to redact specific portions of said contract to protect sensitive information that the other party, or the party doing the redacting, does not wish to share with a third party, this in no way diminishes the enforceability of the original signed document. 

 

This  is the entire point of redactions. You take something that has been executed in its final form, and then remove portions of it from view to sanitize it so that others may review what you wish to share. It has no bearing on the original signed version of the document.

 

To say otherwise demonstrates a very incorrect view of the law and how attorneys and law enforcement professionals use redactions.  

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New Here ,
Sep 20, 2021 Sep 20, 2021

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I am having this same problem and it is a signed document; I did see in another thread that it is not "appropriate" to redact a signed document. Sometimes it is and I need to know if I can override it (already checked security settings and it is locked). My company used to collect customer credit info. We are no longer doing that and are trying to redact this information off of old contracts for client protection. It will not let me edit the original document to delete that page either so that is why I am attempting redact. Can I override? or is there another feature option?

Thanks

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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Whether it's "appropriate" or not is irrelevant. It's not technically feasible, as a digital signature locks the file from editing, expect for filling in other fields and signing it again (if the signer author of the file allowed it).

If you want to make changes to the file you have to do so before signing it.

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