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3

Can't Reduce File Size in Adobe Acrobat Pro DC - Program Crashes

Community Beginner ,
Nov 18, 2019 Nov 18, 2019

I use Adobe Acrobat Pro DC and I used to be able to reduce the file size of the PDF two different ways. One way was to optimize the PDF, the other was just to save as a reduced file size. Both stopped working a few days ago. My Adobe crashes and forces close every time I try either way now. 

I found a setting that said "Always reduce file size when saving if larger than 10MB" so I checked the box and tried a few files; worked awesome. Thought I solved my problem. But a few documents later, I'm right back to square one. When I attempt to save the document, it crashes and forces close. The error message I get just says "Adobe Acrobat has stopped working." The only option is to close the program. 

I've worked with tech support within my company who tried reinstalling and reinstalling the program, checking for updates, etc. Nothing has solved the problem. It is very frustrating because I have to send these documents via email, and there is a 10MB limit on some of the emails I have to send them to. I have a Windows 10 OS. 
Has this been an issue for anyone else? How do I fix this? 

TOPICS
Crash or freeze , General troubleshooting , How to
22.7K
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Community Beginner ,
Sep 18, 2023 Sep 18, 2023

After waiting for Adobe to never respond, I switched to PDF Expert application for my Mac. Problem solved. No issues since, while saving money. Zero subscription.

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Explorer ,
Mar 04, 2024 Mar 04, 2024

Yes, I had to get Acrobat Pro ---Adobe charges are now so high... If you're willing to go thru the hoops, try my go around.  It's annoying, but will reduce much more in several steps...

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