Can't reinstall acrobat -- missing AcroRead.msi file

Report · Dec 02, 2025

Hi,

I tried to use Acrobat Pro today and it kept crashing as soon as it was opened, so I uninstalled it with Revo Uninstaller and then tried to reinstall it from Creative Cloud. I keep getting and error message about needing a path to AcroRead.msi (see attached png image). How can I get acrobat installed? Thanks.

Zaffer

Report · Dec 02, 2025

Hi Zaffer,

Thank you for reaching out, and sorry about the trouble caused.

Please ensure that the Acrobat is uninstalled and all the related folders are removed. You may use the cleaner tool to check that: https://adobe.ly/4pOyAws.

Then please try installing Acrobat using the steps suggested here: https://adobe.ly/4pQogEd.

Let us know if you still get the same error.

Thanks,

Meenakshi