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Can't reinstall my Acrobat 7 Pro

Participant ,
Dec 28, 2023 Dec 28, 2023

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Good afternoon,

Been using Acrobat for at least 20 years.  Started with Acrobat 7 Standard, upgraded to 7 Pro, then upgrade to 8 Pro and X Pro no problems. After using X Pro for about 6 years it asked for the S/N which I provided, was prompted with Not a valid ID.  I uninstall everything and started over. Reinstall 7 Standard no problem. Installed 7 Pro installed and prompted to get activation number, except now the internet connection from Adobe isn't working nor are the supplied Phone numbers. What do I do? I have all the disk and orginial cases with S/Ns (which I purcharsed!) Any help is greatly appreciated.

Frank

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Community Expert ,
Dec 28, 2023 Dec 28, 2023

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Adobe disabled the activation servers for older versions a while ago. They can no longer be used.

However, if your version of Acrobat X is an upgrade license you don't need to actually have the old version installed on your computer. You just need to enter its S/N when installing it, and it should be enough.

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