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Can't run Adobe Acrobat on Mac OS Sonoma 14.1.2

New Here ,
Dec 10, 2023 Dec 10, 2023

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Hi, 

I can't run Adobe Acrobat on brand new Macbook Air M1 (Mac OS Sonoma 14.1.2). Downloades from the official source. I've also tried reinstalling with the cleaner app. The Adobe Cloud and other apps works fine, but I can't run the Adobe Acrobat (also the free version). Any advices?

The crash report: 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               AdobeAcrobat [10342]
Path:                  /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:            com.adobe.Acrobat.Pro
Version:               23.006.20380 (23.006.20380)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2023-12-10 11:33:35.6988 +0100
OS Version:            macOS 14.1.2 (23B92)
Report Version:        12
Anonymous UUID:        6307AAE7-4924-2ADB-0FEF-F86AC63FD216
 
Sleep/Wake UUID:       44C5F5FF-7C03-4795-8487-1698F79B1912
 
Time Awake Since Boot: 20000 seconds
Time Since Wake:       114 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes:       0x0000000000000001, 0x0000000000000888
 
Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [10342]
 
VM Region Info: 0x888 is not in any region.  Bytes before following region: 4305565560
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
--->  
      __TEXT                      100a1c000-100a20000    [   16K] r-x/r-x SM=COW  .../AdobeAcrobat
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_pthread.dylib             0x182f63600 pthread_mutex_lock + 12
1   Acrobat                             0x10851b124 0x108490000 + 569636
2   Acrobat                             0x10a93402c 0x108490000 + 38420524
3   Acrobat                             0x10a9337e8 0x108490000 + 38418408
4   Acrobat                             0x109059030 0x108490000 + 12357680
5   Acrobat                             0x109058830 0x108490000 + 12355632
6   Acrobat                             0x10978fb00 0x108490000 + 19921664
7   Acrobat                             0x1084e7a0c 0x108490000 + 358924
8   Acrobat                             0x1085149b4 0x108490000 + 543156
9   Acrobat                             0x108784790 0x108490000 + 3098512
10  Acrobat                             0x10877e62c 0x108490000 + 3073580
11  Acrobat                             0x10877f558 0x108490000 + 3077464
12  Acrobat                             0x108ec5b48 0x108490000 + 10705736
13  Acrobat                             0x108eb737c 0x108490000 + 10646396
14  Acrobat                             0x10849a8b4 0x108490000 + 43188
15  Acrobat                             0x108499db4 0x108490000 + 40372
16  Acrobat                             0x1084997f8 0x108490000 + 38904
17  CoreFoundation                       0x18303a820 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 148
18  CoreFoundation                       0x1830ce8ec ___CFXRegistrationPost_block_invoke + 88
19  CoreFoundation                       0x1830ce834 _CFXRegistrationPost + 440
20  CoreFoundation                       0x18300948c _CFXNotificationPost + 764
21  Foundation                           0x1840fb030 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88
22  AppKit                               0x186826624 -[NSApplication _postDidFinishNotification] + 284
23  AppKit                               0x1868263d4 -[NSApplication _sendFinishLaunchingNotification] + 172
24  AppKit                               0x18682491c -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 504
25  AppKit                               0x186824518 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 492
26  Foundation                           0x184123454 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 316
27  Foundation                           0x184123248 _NSAppleEventManagerGenericHandler + 80
28  AE                                   0x189f74d8c 0x189f69000 + 48524
29  AE                                   0x189f746b4 0x189f69000 + 46772
30  AE                                   0x189f6dcc4 aeProcessAppleEvent + 488
31  HIToolbox                           0x18d5d02d4 AEProcessAppleEvent + 68
32  AppKit                               0x18681ef60 _DPSNextEvent + 1440
33  AppKit                               0x186ff4ebc -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716
34  AppKit                               0x186812100 -[NSApplication run] + 476
35  Acrobat                             0x1084983a8 0x108490000 + 33704
36  Acrobat                             0x108496cfc RunAcrobat + 672
37  AdobeAcrobat                         0x100a1f960 main + 824
38  dyld                                 0x182bed0e0 start + 2360
 
Thread 1:
0   libsystem_pthread.dylib             0x182f63e28 start_wqthread + 0
 
Thread 2:
0   libsystem_pthread.dylib             0x182f63e28 start_wqthread + 0
 
Thread 3:
0   libsystem_pthread.dylib             0x182f63e28 start_wqthread + 0
 
Thread 4:
0   libsystem_pthread.dylib             0x182f63e28 start_wqthread + 0
 
Thread 5:
0   libsystem_kernel.dylib               0x182f2c0ac __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x182f695fc _pthread_cond_wait + 1228
2   AdobeAGM                             0x101755760 0x101748000 + 55136
3   AdobeAGM                             0x10175569c 0x101748000 + 54940
4   AdobeAGM                             0x101a9ebc4 0x101748000 + 3500996
5   libsystem_pthread.dylib             0x182f69034 _pthread_start + 136
6   libsystem_pthread.dylib             0x182f63e3c thread_start + 8
 
Thread 6:
0   libsystem_kernel.dylib               0x182f2c0ac __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x182f695fc _pthread_cond_wait + 1228
2   AdobeAGM                             0x101755760 0x101748000 + 55136
3   AdobeAGM                             0x10175569c 0x101748000 + 54940
4   AdobeAGM                             0x101a9ebc4 0x101748000 + 3500996
5   libsystem_pthread.dylib             0x182f69034 _pthread_start + 136
6   libsystem_pthread.dylib             0x182f63e3c thread_start + 8
 
Thread 7:
0   libsystem_kernel.dylib               0x182f2c0ac __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x182f695fc _pthread_cond_wait + 1228
2   AdobeAGM                             0x101755760 0x101748000 + 55136
3   AdobeAGM                             0x10175569c 0x101748000 + 54940
4   AdobeAGM                             0x101a9ebc4 0x101748000 + 3500996
5   libsystem_pthread.dylib             0x182f69034 _pthread_start + 136
6   libsystem_pthread.dylib             0x182f63e3c thread_start + 8
 
 
Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000888   x1: 0x0000000000000004   x2: 0x0000000000000004   x3: 0x000000010851aee0
    x4: 0x0000000000000000   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
    x8: 0x0000000000000000   x9: 0x25920619d0610041  x10: 0x25920619d0610041  x11: 0x000000000000000f
   x12: 0x000000000000000b  x13: 0x0000600002c67990  x14: 0x01000001d913c649  x15: 0x00000001d913c648
   x16: 0x0000000182f635f4  x17: 0x6f1100018418aaf4  x18: 0x0000000000000000  x19: 0x0000000000000888
   x20: 0x0000000000000000  x21: 0x0000000000000000  x22: 0x0000000000000000  x23: 0x0000000000000000
   x24: 0x0000000000000000  x25: 0x00006000033594f0  x26: 0x0000000000000000  x27: 0x0000000000000000
   x28: 0x000000010acf2798   fp: 0x000000016f3e1520   lr: 0x750a80010851b124
    sp: 0x000000016f3e1520   pc: 0x0000000182f63600 cpsr: 0x60001000
   far: 0x0000000000000888  esr: 0x92000006 (Data Abort) byte read Translation fault
 
Binary Images:
       0x1010c0000 -        0x1010cbfff libobjc-trampolines.dylib (*) <c9ce7923-2f2d-31eb-a6e4-0f3b7a78f895> /usr/lib/libobjc-trampolines.dylib
       0x101080000 -        0x10109ffff com.apple.security.csparser (3.0) <af53e762-bef4-3d88-9797-ff28f3f85e76> /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser
       0x108490000 -        0x10ba27fff com.adobe.Acrobat.framework (23.006.20380) <db916799-0b69-3263-8c6e-62ac36740410> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
       0x100a9c000 -        0x100abbfff com.adobe.BIBUtils (AdobeBIBUtils 4.0.0) <1ef92bd2-9694-3c68-a9a4-a24d013cdad3> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
       0x100a3c000 -        0x100a67fff com.adobe.ARE (4.0.0) <7c84b5c7-e1a7-3b62-ba61-0b82c739cd93> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
       0x100c10000 -        0x100c6bfff FileInfo (*) <70f217f0-965d-3e36-be4f-69d781769d5c> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
       0x100b74000 -        0x100b9ffff com.adobe.AXE8SharedExpat (6.0.52225) <4da01aef-cae7-3dbc-b80e-ca5ec1320f5f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
       0x100cb4000 -        0x100d83fff com.adobe.PDFPort (4.0.0) <15c36eba-2912-38e5-96bd-8f31bc3c07eb> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
       0x101494000 -        0x1015b7fff com.adobe.AdobeXMPCore (Adobe XMP Core 9.1 -c 1) <4491694d-229c-3257-8008-16f32febfe51> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
       0x1012c8000 -        0x101413fff com.adobe.ICUUnicode (69.1.0) <3b89d774-1586-35a8-8b86-772832e8dd41> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/69.1/ICUUnicode
       0x104ed4000 -        0x106a5bfff com.adobe.ICUData (69.1.0) <fcda5f91-acce-37f3-84f7-34c0b8102f71> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/69.1/ICUData
       0x1010dc000 -        0x101187fff com.adobe.JP2K (4.0.52671) <7a2bf394-1e71-358c-977a-66b64135c16c> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
       0x1011a4000 -        0x101257fff com.adobe.AcroSQLite (AcroSQLite) <9b8e1b78-986e-3688-ab25-7eb8d03a437b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
       0x100acc000 -        0x100b0bfff libssl.dylib (*) <6e87f9ea-c849-3f06-865d-72ff0e047260> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoComplyLibs/libssl.dylib
       0x101e20000 -        0x101f87fff libcrypto.dylib (*) <39928ff5-b6b7-3416-9976-839800726fdd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoComplyLibs/libcrypto.dylib
       0x100f1c000 -        0x10102ffff com.adobe.ACE (6.0.1) <421f6f74-0918-3a08-8bf0-647219f42c6b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
       0x101748000 -        0x101bc3fff com.adobe.AGM (7.1.3) <248d632b-0b80-3f4d-b1ab-4ba28a62d5fd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x100b38000 -        0x100b4ffff com.adobe.BIB (4.0.0) <d2b41af6-65f9-3757-ab53-7f952e136711> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
       0x102708000 -        0x102a27fff com.adobe.CoolType (AdobeCoolType 9.0.2.53762) <97d4a03c-6494-3e49-a60b-d665aac3ccac> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x102038000 -        0x1023fbfff com.adobe.AIDE (5.3.52684) <c247662d-5de0-380b-b7c7-1af274eb6611> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE
       0x100a1c000 -        0x100a1ffff com.adobe.Acrobat.Pro (23.006.20380) <7648deb7-e11f-341c-8606-ccef49ab4ff4> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
       0x182f62000 -        0x182f6eff3 libsystem_pthread.dylib (*) <daf95373-5de6-39a1-a6ce-d87f3f0629cc> /usr/lib/system/libsystem_pthread.dylib
       0x182fc8000 -        0x18349ffff com.apple.CoreFoundation (6.9) <9f046e36-7286-3a6e-a280-699d6e47cfaf> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
       0x1840f2000 -        0x184d3ffff com.apple.Foundation (6.9) <2126fd9a-52ce-3eb2-8640-b57535e073b8> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
       0x1867e5000 -        0x187af9fff com.apple.AppKit (6.9) <b475e541-691d-39c6-8ca4-e414b0d3dd88> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
       0x189f69000 -        0x189fdcfff com.apple.AE (944) <9a97fc75-cb6d-309b-845e-56c54b72d6a8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
       0x18d590000 -        0x18d84ffff com.apple.HIToolbox (2.1.1) <4dffb7eb-bbcd-3ff6-a203-5a0b97358ee8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
       0x182be7000 -        0x182c7b317 dyld (*) <ec7a3ba0-f9bf-3ab8-a0f4-8622e5606b20> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
       0x182f27000 -        0x182f61fef libsystem_kernel.dylib (*) <b7751381-1442-30b5-91b9-ad7be461bebe> /usr/lib/system/libsystem_kernel.dylib
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.5G resident=0K(0%) swapped_out_or_unallocated=1.5G(100%)
Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
ColorSync                          560K       26 
CoreAnimation                      128K        8 
CoreGraphics                        32K        2 
CoreServices                       720K        3 
Foundation                          16K        1 
Kernel Alloc Once                   32K        1 
MALLOC                             1.1G       38 
MALLOC guard page                  192K       12 
STACK GUARD                       56.1M        8 
Stack                             11.7M        8 
VM_ALLOCATE                        112K        7 
__AUTH                            1653K      323 
__AUTH_CONST                      27.0M      525 
__CTF                               824        1 
__DATA                            15.2M      537 
__DATA_CONST                      31.9M      550 
__DATA_DIRTY                      1698K      191 
__FONT_DATA                          4K        1 
__LINKEDIT                       891.0M       22 
__OBJC_RO                         70.8M        1 
__OBJC_RW                         2156K        1 
__TEXT                           684.0M      568 
dyld private memory                272K        2 
mapped file                       75.6M       28 
shared memory                     1360K       14 
===========                     =======  ======= 
TOTAL                              2.9G     2879 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"AdobeAcrobat","timestamp":"2023-12-10 11:33:36.00 +0100","app_version":"23.006.20380","slice_uuid":"7648deb7-e11f-341c-8606-ccef49ab4ff4","build_version":"23.006.20380","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.1.2 (23B92)","roots_installed":0,"name":"AdobeAcrobat","incident_id":"B32A2F56-98FD-42A9-AE3E-619B8D37459A"}
{
  "uptime" : 20000,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookAir10,1",
  "coalitionID" : 4080,
  "osVersion" : {
    "train" : "macOS 14.1.2",
    "build" : "23B92",
    "releaseType" : "User"
  },
  "captureTime" : "2023-12-10 11:33:35.6988 +0100",
  "codeSigningMonitor" : 1,
  "incident" : "B32A2F56-98FD-42A9-AE3E-619B8D37459A",
  "pid" : 10342,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-12-10 11:33:32.0474 +0100",
  "procStartAbsTime" : 492882116897,
  "procExitAbsTime" : 492969735692,
  "procName" : "AdobeAcrobat",
  "procPath" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",
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Thunderbolt Bus: MacBook Air, Apple Inc.

 

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Install update and subscribe to Acrobat

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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What does that mean: downloaded from the official source?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 10, 2023 Dec 10, 2023

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Adobe's site. 

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New Here ,
Dec 10, 2023 Dec 10, 2023

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"Welcome to the community! It seems like you're facing issues with Adobe Acrobat on your new MacBook Air M1. Have you checked if there are any specific error messages? You might want to ensure that your system meets the software of review log requirements and try reaching out to Adobe support for assistance. Others in the community might also have helpful suggestions. Good luck troubleshooting! 

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Explorer ,
Dec 13, 2023 Dec 13, 2023

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You don't say what version of Acrobat.

 

Both Acrobat Pro 2017 and 2020 install and run on my M2 Mac Studio over Sonoma. There is a major issue with the Text tool in the Editor in both versions. I was told to upgrade by Support. After paying the money and going through a few more hours of screen sharing etc., I find out that this is a known issue and is unresolved. None of the support people I spoke with knew this. I hope it gets fixed soon.

 

Anyway, I had no problems installing over any build of Sonoma including 14.2 that dropped today.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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Seconding re: major issues with text tool in editor after upgradings OS to Sonoma. Near constant crashes when trying to edit text. Fonts unable to be changed. Etc. The uninstall/cleaner/reinstall protocol does nothing. Apple and Adobe have yet to address. So little out there about this, but it has to be affect lots of people, one would imagine. 

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Explorer ,
Jan 13, 2024 Jan 13, 2024

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Adobe Support closed my ticket after telling me to downgrade to Ventura. This is unacceptable—especially sinve it was Adobe Support that told me to upgrade to 2020 telling me that the Text Tool worked — this was not true.

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New Here ,
Feb 02, 2024 Feb 02, 2024

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I too have the same exact issue running MacOS Sonoma 14.2.1 (23C71) on a 16" M3 Max Mackbook Pro.
I have uninstalled, reinstalled, attempted to use Acrocleaner (it did not detect Acrobat or Reader on my system), uninstalled all Adobe apps including Creatice Cloud & reinstalled them all with no success.
The version of Acrobat that gets installed via Creative Cloud on the M3 is:

Acrobat Pro
Version 23.008.20470

I have a 2021 16" M1 Pro running MacOS Sonoma 14.2.1 (23c71) that is identical in everyway in regards to accounts and applications installed (but has not run a Creative Cloud update in a few weeks as it has not been powrered on) and it has zero issue opening/using Acrobat. I can convert files, open & edit files, create new files and the application does not "Quit Unexpectedly".
The versin of Acrobat that is running on the M1 is:
Acrobat Pro
Continuous Release | Version 2023.006.20380

There does not appear to be a way to "downgrade" or install a previos version of Acrobat through Creative Cloud or the website to be able to see if the slightly older version of Acrobat will work as intended.

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Same here!

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