Can't save or sign documents

Report · May 01, 2023

Any time I try to save or sign a document I just get this blank screen. I have waited for the information in the box to show for 40 min but nothing happends

Report · May 30, 2023

Hi @jasont101582

We apologize for the delay in response. If you continue to experience the same issue. Then it would be best if you tried the suggestion given below-

The screenshot looks like you get a blank Save As dialog upon saving the file. Hence,

Open the Preferences dialog box in Acrobat:

On macOS: Choose Adobe Acrobat > Preferences > General.

Clear the check box for the following options:

Show online storage when opening files
Show online storage when saving files
Click OK.

For detailed steps, see this help article: https://helpx.adobe.com/acrobat/kb/blank-save-as-dialog-mac.html

Thanks,

Akanchha