Can't save searchable PDF

[sandrah80731053]

I'm using Acrobat Pro DC, and when I run OCR on a PDF, then save it, then close and reopen it, the scan has reverted to being just an image again. How do I save it as text so that my coworkers (who only have Reader) are able to search it from their terminals?

When I was looking for answers to this by searches, I found threads where people had said that they were given an error message if they tried to save an OCR'd document; I'm not getting that, it lets me save the PDF, but when I reopen it, the text actually wasn't saved at all.

[Amal.]

Hey SandraKeller,

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. 

We have tried to reproduce the issue on our end and its working fine. Would you mind sharing more details for a better understanding:

• Are you saving the document to your local computer or on the document cloud? Please ensure that online storage when saving the file is enabled. Go to Edit (Windows), Adobe Acrobat DC (Mac), Preferences > General > Select the option 'show online storage when saving the file' > Click OK 

• What is the version of the Adobe Acrobat DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
  Make sure you have the latest version 20.006.20034 installed. Go to Help > Check for Updates. 

Let us know how it goes

Regards

Amal

[barbara_a]

When you OCR the text, check if Editable Text and Images is selected in Settings. The default is Searchable Image. With Searchable Image, the OCR'd text is hidden underneath an image which makes appear as if the text is not OCR'd. However, with either setting the text is still searchable.

[JR Boulay]

It appears that you are not authorized to save files directly to the server.
Save as on your computer, and then copy the file to the server.