Participant

Answered

Can't scroll accessibility tags or reading order

Forum|Forum|1 year ago
June 16, 2024
10 replies
4117 views

I had an update this morning, and now I can't scroll the accessibility tags or the reading order. everything else scrolls fine, both in this app and the rest of my installed apps.

I have tried turning off enhanced security and protected mode at startup, it did nothing. Repairing the instalation did nothing as well. It is a crucial function for my work, so scrolling with the keyboard or scroll bar is not a good fix for me. Restarting the app and the computer did nothing. I had not touched the mouse settings as it clearly works elsewhere. Resetting preferences did not work at all, as the app refused to start while I was holding down shift.

Before I uninstall and reinstall the whole thing (which I doubt will help), I'd love to hear any possible advice.

my version is 2024.002.20857.

Correct answer Ayush_Jain003

Hi Missy,

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

Regards,

Ayush Jain

J

Joel38321730r9qm

Participant

I have the same issue on my Mac too with the most up to date Acrobat version.

A

Ayush_Jain003

Adobe Employee

Hi Joel,

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thank you for giving your valuable time to highlight the issue.

Regards,

Ayush Jain

M

Missy29471314dv0p

Participant

This worked, thank you very much!!!!

ttspider

Participant

When can we expect a fix to these issues? I have several multipage documents i need to check the read order for accessibility and with out the ability to scroll and see the content of the later pages, it makes my work nearly impossible.

ttspider

Participant

Correction, It makes it impossible for me to perform my job duties.

A

Ayush_Jain003

Adobe Employee

Hi Anna,

Thanks for writing to us.

We regret the inconvenience caused to you regarding the issue observed.

Our Engineering team is working on the issues, which will be fixed in the upcoming release.

Thanks again for your patience.

Regards,
Ayush Jain

U

UnderDC

Participating Frequently

Hi Ayush, any news about a fix for this? There are several users with this issue, making our work extremely difficult. It has been almost if not more than 2 weeks since this was reported. We would appreciate an update. Thanks!

A

Ayush_Jain003

Adobe Employee

Hi,

Thank you for writing to us.

We regret the inconvenience caused due to the issue

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

Regards,

Ayush Jain

A

AITester1

Known Participant

Same issue!

And some other issues with tab function with the latest update.

Does anyone have resources where we can revert back to a previous adobe reader and pro? I can install an older version of reader, but it will automatically update 😞

Any resources where a running list of known problems is kept? or where we can submit new problems? Any resources on when we can expect a new update?

S

Scott36771929zuv5

Participant

oh no, been noticing it too, found this thread hoping there was a fix, and see it from this week 😒

Windows 11, Acrobat 64-bit, same issue of not being able to scroll the panels with a mousewheel.

A

Anna L.Author

Participant

Hello to everyone following this. I eventually cracked and did a full uninstall + reinstall. It solved the problem, but this is is not a great solution. The installation takes a very long time, so much so that I had to do it out of work hours and lost a whole day to fighting the program. If anyone finds another solution please let me know, my whole derpartment needs it, and we're the only ones that do accessibility in my country.

Anna Liedmann,Accessibility Agent.

A

Anna L.Author

Participant

Forget I said anything. the very next windows update made acrobat unscrollable again. to add insult to injury, acrobat is ignoring my accessibility preferences, forcing me to change every documents settings seperately. every time I open a new document, it is on two page view and scrolling is enabled, which is really annoying to take care of. It seems like the only point in the latest acrobat update is to make accessibility edits impossible. I have yet to recieve an answer from anyone within adobe to fix this.

Anna Liedmann,Accessibility Agent.

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Anna L.Author

Participant

uninstalling and reinstalling did not work this time.

Anna Liedmann,Accessibility Agent.

M

Missy29471314dv0p

Participant

This same issue started this morning for me too, after seeing a pop up that Acrobat had auto updated. Only in the Tags, Content, RO panels on the left. very frustrating!

S

Saurav_Bhatia17449508

Adobe Employee

Thank you for bringing this to our attention. Regret any inconvenience this may have caused. Rest assured, we are looking into the issue and will do our best to resolve it as quickly as possible. Appreciate your patience and understanding!