Can't scroll accessibility tags or reading order

[Anna L.]

I had an update this morning, and now I can't scroll the accessibility tags or the reading order. everything else scrolls fine, both in this app and the rest of my installed apps.

I have tried turning off enhanced security and protected mode at  startup, it did nothing. Repairing the instalation did nothing as well. It is a crucial function for my work, so scrolling with the keyboard or scroll bar is not a good fix for me. Restarting the app and the computer did nothing. I had not touched the mouse settings as it clearly works elsewhere. Resetting preferences did not work at all, as the app refused to start while I was holding down shift.

Before I uninstall and reinstall the whole thing (which I doubt will help), I'd love to hear any possible advice.

my version is 2024.002.20857.

[Ayush_Jain003 · Accepted solution]

Hi Joel,

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thank you for giving your valuable time to highlight the issue.

Regards,

Ayush Jain

[Accessibility Center]

Hi!

I have the same issue exactly.

Is there any solution?

[Keats_]

I'm having the same problem.

Very frustrating.

[Saurav_Bhatia]

Thank you for bringing this to our attention. Regret any inconvenience this may have caused. Rest assured, we are looking into the issue and will do our best to resolve it as quickly as possible. Appreciate your patience and understanding!

[Saurav_Bhatia]

Thank you for bringing this to our attention. Regret any inconvenience this may have caused. Rest assured, we are looking into the issue and will do our best to resolve it as quickly as possible. Appreciate your patience and understanding!

[UnderDC]

I have the same issue. It started a few days ago. Everything scrolls fine except the Tags and Content panes on the left pane.

[Missy29471314dv0p]

i am having same exact issue!!!  

[Anna L.]

Hello, do you have any news? because it got worse. my entire department is suffereing, and our important work on blind accessibility is significantly delayed. Honestly, if things like this keep happening, we'll al bail once another PDF editing software gets an accessibility tab. I've not gotten an answer this whole time; microsoft reply within the hour.

[sandrak2083]

It still doesn't work. This is very frustrating...

[刘康宁38225304rsl8]

The same issue, pls pay more attention to this!

[Eric31686500lr2v]

Also having the same issue. It's disrupting my normal workflow. 

[Missy29471314dv0p]

This same issue started this morning for me too, after seeing a pop up that Acrobat had auto updated.  Only in the Tags, Content, RO panels on the left.  very frustrating!  

[Anna L.]

Hello to everyone following this. I eventually cracked and did a full uninstall + reinstall. It solved the problem, but this is is not a great solution. The installation takes a very long time, so much so that I had to do it out of work hours and lost a whole day to fighting the program. If anyone finds another solution please let me know, my whole derpartment needs it, and we're the only ones that do accessibility in my country.

[Anna L.]

Forget I said anything. the very next windows update made acrobat unscrollable again. to add insult to injury, acrobat is ignoring my accessibility preferences, forcing me to change every documents settings seperately. every time I open a new document, it is on two page view and scrolling is enabled, which is really annoying to take care of. It seems like the only point in the latest acrobat update is to make accessibility edits impossible. I have yet to recieve an answer from anyone within adobe to fix this.

[Anna L.]

uninstalling and reinstalling did not work this time.

[Scott36771929zuv5]

oh no, been noticing it too, found this thread hoping there was a fix, and see it from this week 😒

Windows 11, Acrobat 64-bit, same issue of not being able to scroll the panels with a mousewheel.

[AITester1]

Same issue! 

And some other issues with tab function with the latest update.

Does anyone have resources where we can revert back to a previous adobe reader and pro? I can install an older version of reader, but it will automatically update 😞

Any resources where a running list of known problems is kept? or where we can submit new problems? Any resources on when we can expect a new update? 

[Ayush_Jain003]

Hi Anna,

Thanks for writing to us.

We regret the inconvenience caused to you regarding the issue observed.

Our Engineering team is working on the issues, which will be fixed in the upcoming release.

Thanks again for your patience.

Regards,
Ayush Jain

[UnderDC]

Hi Ayush, any news about a fix for this? There are several users with this issue, making our work extremely difficult. It has been almost if not more than 2 weeks since this was reported. We would appreciate an update. Thanks!

[Ayush_Jain003]

Hi,

Thank you for writing to us.

We regret the inconvenience caused due to the issue

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

Regards,

Ayush Jain

[Missy29471314dv0p]

Please expedite this fix!  Losing this scrolling ability has severly affected our time creating 508 compliant PDFs for visually impaired people.

[Ayush_Jain003 · Accepted solution]

Hi Missy,

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

Regards,

Ayush Jain

[Ayush_Jain003 · Accepted solution]

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

Regards,

Ayush Jain

[ttspider]

When can we expect a fix to these issues? I have several multipage documents i need to check the read order for accessibility and with out the ability to scroll and see the content of the later pages, it makes my work nearly impossible.  

[ttspider]

Correction, It makes it impossible for me to perform my job duties.

[Ayush_Jain003]

Hi,

Thank you for highlighting the issue.

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for giving your valuable time

Regards,

Ayush Jain

[Joel38321730r9qm]

I have the same issue on my Mac too with the most up to date Acrobat version.