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12

Can't scroll accessibility tags or reading order

Community Beginner ,
Jun 16, 2024 Jun 16, 2024

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I had an update this morning, and now I can't scroll the accessibility tags or the reading order. everything else scrolls fine, both in this app and the rest of my installed apps.

I have tried turning off enhanced security and protected mode at  startup, it did nothing. Repairing the instalation did nothing as well. It is a crucial function for my work, so scrolling with the keyboard or scroll bar is not a good fix for me. Restarting the app and the computer did nothing. I had not touched the mouse settings as it clearly works elsewhere. Resetting preferences did not work at all, as the app refused to start while I was holding down shift.

Before I uninstall and reinstall the whole thing (which I doubt will help), I'd love to hear any possible advice.

my version is 2024.002.20857.

Anna Liedmann,
Accessibility Agent.
TOPICS
General troubleshooting , How to , Modern Acrobat , PDF , Standards and accessibility

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correct answers 2 Correct answers

Adobe Employee , Jun 28, 2024 Jun 28, 2024

Hi Joel,

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thank you for giving your valuable time to highlight the issue.

 

Regards,

Ayush Jain

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Adobe Employee , Jun 28, 2024 Jun 28, 2024

Hi Missy,

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

 

Regards,

Ayush Jain

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Hi!

I have the same issue exactly.

Is there any solution?

 

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New Here ,
Jun 17, 2024 Jun 17, 2024

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I'm having the same problem.

Very frustrating.

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Adobe Employee ,
Jun 18, 2024 Jun 18, 2024

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Thank you for bringing this to our attention. Regret any inconvenience this may have caused. Rest assured, we are looking into the issue and will do our best to resolve it as quickly as possible. Appreciate your patience and understanding!

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New Here ,
Jun 18, 2024 Jun 18, 2024

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I have the same issue. It started a few days ago. Everything scrolls fine except the Tags and Content panes on the left pane.

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Community Beginner ,
Jun 18, 2024 Jun 18, 2024

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i am having same exact issue!!!  

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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Hello, do you have any news? because it got worse. my entire department is suffereing, and our important work on blind accessibility is significantly delayed. Honestly, if things like this keep happening, we'll al bail once another PDF editing software gets an accessibility tab. I've not gotten an answer this whole time; microsoft reply within the hour.

Anna Liedmann,
Accessibility Agent.

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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It still doesn't work. This is very frustrating...

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New Here ,
Jun 24, 2024 Jun 24, 2024

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The same issue, pls pay more attention to this!

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New Here ,
Jun 24, 2024 Jun 24, 2024

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Also having the same issue. It's disrupting my normal workflow. 

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Community Beginner ,
Jun 18, 2024 Jun 18, 2024

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This same issue started this morning for me too, after seeing a pop up that Acrobat had auto updated.  Only in the Tags, Content, RO panels on the left.  very frustrating!  

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Community Beginner ,
Jun 18, 2024 Jun 18, 2024

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Hello to everyone following this. I eventually cracked and did a full uninstall + reinstall. It solved the problem, but this is is not a great solution. The installation takes a very long time, so much so that I had to do it out of work hours and lost a whole day to fighting the program. If anyone finds another solution please let me know, my whole derpartment needs it, and we're the only ones that do accessibility in my country.

Anna Liedmann,
Accessibility Agent.

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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Forget I said anything. the very next windows update made acrobat unscrollable again. to add insult to injury, acrobat is ignoring my accessibility preferences, forcing me to change every documents settings seperately. every time I open a new document, it is on two page view and scrolling is enabled, which is really annoying to take care of. It seems like the only point in the latest acrobat update is to make accessibility edits impossible. I have yet to recieve an answer from anyone within adobe to fix this.

Anna Liedmann,
Accessibility Agent.

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Community Beginner ,
Jun 20, 2024 Jun 20, 2024

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uninstalling and reinstalling did not work this time.

Anna Liedmann,
Accessibility Agent.

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New Here ,
Jun 20, 2024 Jun 20, 2024

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oh no, been noticing it too, found this thread hoping there was a fix, and see it from this week 😒

 

Windows 11, Acrobat 64-bit, same issue of not being able to scroll the panels with a mousewheel.

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Explorer ,
Jun 24, 2024 Jun 24, 2024

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Same issue! 

And some other issues with tab function with the latest update.

 

Does anyone have resources where we can revert back to a previous adobe reader and pro? I can install an older version of reader, but it will automatically update 😞

Any resources where a running list of known problems is kept? or where we can submit new problems? Any resources on when we can expect a new update? 

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Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

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Hi Anna,

Thanks for writing to us.

We regret the inconvenience caused to you regarding the issue observed.

Our Engineering team is working on the issues, which will be fixed in the upcoming release.

 

Thanks again for your patience.

 

Regards,
Ayush Jain

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New Here ,
Jun 28, 2024 Jun 28, 2024

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Hi Ayush, any news about a fix for this? There are several users with this issue, making our work extremely difficult. It has been almost if not more than 2 weeks since this was reported. We would appreciate an update. Thanks!

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Hi,

Thank you for writing to us.

We regret the inconvenience caused due to the issue

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

 

Regards,

Ayush Jain

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Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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Please expedite this fix!  Losing this scrolling ability has severly affected our time creating 508 compliant PDFs for visually impaired people.

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Hi Missy,

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for your patience.

 

Regards,

Ayush Jain

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New Here ,
Jun 27, 2024 Jun 27, 2024

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When can we expect a fix to these issues? I have several multipage documents i need to check the read order for accessibility and with out the ability to scroll and see the content of the later pages, it makes my work nearly impossible.  

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New Here ,
Jun 27, 2024 Jun 27, 2024

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Correction, It makes it impossible for me to perform my job duties.

 

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Hi,

Thank you for highlighting the issue.

The scrolling issue is fixed with our latest optional update to 24.002.2089x

Thanks again for giving your valuable time

 

Regards,

Ayush Jain

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New Here ,
Jun 28, 2024 Jun 28, 2024

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I have the same issue on my Mac too with the most up to date Acrobat version.

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