Can't see or create bookmarks - internal error

New Here ,
Sep 16, 2022 Sep 16, 2022

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Hi - 

 

I'm pulling my hair out.   Yesterday, I was able to create bookmarks.   Today, I'm getting an internal error.   I can't create any bookmarks, and eventually I get the error message (attached).   I've tried repairing, rebooting, checking for updates, etc.

 

When I'm looking at the document, I can see the panel with the page thumbnails (attached).   When I click on the icon for bookmarks, there is no title or heading, and no bookmarks either (attached). 

 

Thanks,

Barb

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Edit and convert PDFs

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Community Expert ,
Sep 17, 2022 Sep 17, 2022

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It looks like the file is corrupted. Do you know how it was created?

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New Here ,
Sep 19, 2022 Sep 19, 2022

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I scanned it via ScanSnap.   At some point, I did an OCR scan.   The odd thing is that I have about 10 similar files.   Only the first one or two have been OCR scanned.   The bookmark issue happens on every file I open.

 

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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Can you creat bookmarks with a PDF made from another tool? I'd sugges you try workng wih a PDF that did not come from ScanSnap to see if it's the naure of the PDF that is having problems with bookmarks raher than Acrobat.

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