can't use Acrobat pro

[Sandy25844811gcjd]

I first purchased Acrobat DC and then paid for Acrobat Pro a few days later. However, even after uninstalling and reinstalling the software, my version remains Acrobat DC, and I cannot edit or convert any PDF files. A prompt appears, but when I follow the link to the webpage, it says I need to purchase the software. However, the webpage also states that I cannot purchase it again. How can I resolve this issue? Thank you!

[creative explorer · Accepted solution]

@Sandy25844811gcjd you need to uninstall the trial version. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then log back into adobe.com and install the Acrobat Pro. And it should work great soon after! 

[Sandy25844811gcjd]

Thank you so much. I solved the problem. 

[AnandSri]

Hello Sandy!

I hope you are doing well, and we're glad to know that the issue is fixed for you. Feel free to reach us out if you need any assistance. For future references, you can refer to this article: https://adobe.ly/4bV2tp1

Thanks,

Anand Sri.