Can't view documents runtime error

[theresak7818313]

​I keep getting alerts popping up stating:  Microsoft Visual C++ Runtime Library - Runtime Error! - Program: C:\Pro… I can’t view my documents because of it, can anyone help with this, please?

[Adorobat]

Hi Theresak,

Are you getting runtime error when trying to view pdfs in Acrobat or Reader? If yes, try following troubleshooting steps:

1- Open Adobe Reader or Acrobat from your desktop shortcut or start menu. If you receive the above error message, close it again and right click the icon.

2- Scroll down and select Properties.

3- Select the Compatibility tab.

4- Under Compatibility mode: select the Run this program in compatibility mode for: checkbox.

5- Select Windows XP from the list.

5- Click Apply OK and check.

Let us know if you need any help.

Shivam

[theresak7818313]

Thanks Shivam, I tried this but it didn't fix the issue, plus I'm windows 10, if that helps

Rgds Theresa

[Adorobat]

Could you try launching Reader/ Acrobat as an administrator and check if that works: Run an Adobe program as administrator | Windows 7, Vista

Also, let us know the application you are using on the machine - Adobe Reader/ Adobe Acrobat?

[TomandEv]

This worked.  But man did I have to dig to find this solution.  The problem is I had upgraded to Windows11 and then did another update yesterday.  Man, never thought I'd have to do a compatability check.  Thanks