Cancel Subscription

Report · Feb 01, 2024

I started a 7-day free trial of Acrobat Pro on Jan 5. I almost immediately cancelled the trial - just wasn't working for me and I couldn't invest the time to make it work. Anyway, Adobe billed me for $29.37, and apparently intends to bill me the same amount each month for the next year. I work for a small charity with limited resources. We want to ensure that my plan is indeed cancelled and that I am reimbursed the $29.37 that I have been billed to date. We certainly do not want to be liable for a cancellation fee and we definitely cannot afford $29.37/month forever for a service that does not meet our needs.

I need help to resolve this and the various online "help" screens are not, in fact, helpful. So, I am appealing to this community for advice and resolution. (Why is this so hard, Adobe?)

Report · Feb 01, 2024

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...