Cancelation fee

[precise_Gemstone5EE1]

Hi, I've had my Adobe membership for nearly a year I'm just waiting for canceling my membership without paying the cancellation fee. So, my understanding is after one year of membership you can cancel for free ?

[creative explorer · Accepted solution]

@precise_Gemstone5EE1 you need to actively go into your Adobe account and cancel it. If you cancel during the last month of your one-year contract term (before it automatically renews for the next year), or immediately after the automatic annual renewal. To avoid the fee, you must cancel before your next billing date, but after the 14-day refund window of the previous renewal. If you are right on the one-year mark, you need to cancel before it renews for the second year. https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html