Canceling subscription

New Here ,
Aug 11, 2022 Aug 11, 2022

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I'm trying to cancel my subscription, but its telling me I have to pay $82 to cancel ?? Why do I have to pay so much ? I just want to cancel. 

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Adobe Employee ,
Aug 12, 2022 Aug 12, 2022

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Hi Mabel

 

Hope you are doing well and sorry to hear that.

 

This is something better handled by our billing team. I have shared more details in a private message please check.

 

Regards

Amal

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Community Expert ,
Aug 12, 2022 Aug 12, 2022

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You probably signed up for an annual plan, which means you paid a discounted amount each month. If you then cancel it prematurely you're required to pay the difference between what you paid and what you should have paid, had you had a monthly subscription.

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