• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

cancellation and refund

New Here ,
Jul 02, 2022 Jul 02, 2022

Copy link to clipboard

Copied

It told me that I would have a free trial and I confidently paid and debited the subscription money from my card, now how do I make the refund?

On the internet it says to make the cancellation before 14 days and they will give me a refund, but I made the purchase on Google Play, do I cancel there? Or how did you request a refund? 

TOPICS
Cancel subscription , General troubleshooting

Views

215

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jul 02, 2022 Jul 02, 2022

Copy link to clipboard

Copied

Dobrý den, Chci zrušit členství a předplatné je to vůbec u nás možné

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 02, 2022 Jul 02, 2022

Copy link to clipboard

Copied

LATEST

To cancel an existing subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

To request a refund you should contact Adobe directly.

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines