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cancellation of the plan during the probationary period

New Here ,
May 27, 2024 May 27, 2024

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Hello, I cancelled my subscription before the end of the trial period and it is still continuing. How is that possible? It's like it didn't happen. 

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Community Expert ,
May 27, 2024 May 27, 2024

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This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
There is no email support, so beware of scammers.
If the chat window fails to open, then use a different device. If you would like to talk with someone, then click on the option for More Contact Options to be given the appropriate phone number for your country.

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