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Cancelled 7-days free trial and still got charged

New Here ,
May 29, 2024 May 29, 2024

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On 23.5. I received the mail confirming that the subscription (free one-week version) was cancelled on time, but on 24.5. I still got charged 24,39 euros.

I can try to cancel now again as it still says that I have a monthly plan even though I got an email confirming I have cancel it on time. But I dont want to do it again as I want my moey back from the first time being charged.

I need immediate action. I cannot find the way how to conntact anyone directly.

TOPICS
Cancel subscription , General troubleshooting

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

This is something better handled by our billing team https://adobe.ly/3z61Ola. Please click on the dotted icon in the lower right corner of the screen to start the process.

 

~Amal

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